Edmonton, Alberta
3 comments
Not resolved

I am getting quite annoyed that Ancestry.ca keeps sending me emails when I have unsubscribed from ALL of them.Every time I get one now they will get a reply and will be contacted by me until it stops.

Related: Ancestry - Will NOT REFUND customer even when admit they're wrong

They have a link at the bottom of the email to click to remove yourself from receiving them. It's ***. It doesn't remove me AT ALL. And why can I not delete my information off their site?

I do not understand. This isnt right. This is infuriating. Not a good business model.

I will be telling every one I can reach on social media to NEVER go to this site. I didn't even subscribe to them. I clicked once out of curiosity.

Not cool Ancestry.You officially pissed me off.

Review about: Ancestry Free Trial.

I didn't like: Anything and everything, Emails.

Review #829984 is a subjective opinion of a user.

1.0
Product or Service Quality
Warranty
Customer service
Billing Practices
Value for money
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
Reliability
PRODUCT OR SERVICE Ancestry Subscription
Reason of Review / Monetary Loss cannot unsubscribe or cancel / Not specified
Preferred solution Let people fully cancel their information on the website. Stop ALL emails when asked to. Let people actually unsubscribe.

Had an Experience with Ancestry?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
TG2
#1303381

I never gave Ancestry.com my email address.I never created an account, and have never really visited the site.

I suspect a family member gave my email address to them, but Ancestry fails to provide an unsubscribe option on those emails, and the only way to tell them you don't want emails is to log into your account..

So tell me Ancestry.com ..how does one do that, when one does not HAVE an account with your site?

Anonymous
Secaucus, New Jersey, United States #1264885

DITTO!I have even had to wait on hold for 45 minutes to get through to someone who assured me my membership would be cancelled and I still get emails because they trick you with sub opt outs/opt ins (for lack of a better descriptor).

Some under the guise of research that you never opted in to and I would think that when you cancel your subscription that these opt ins would also be cancelled.Sick of these emails and sick of companies thinking they can abuse your information.

Anonymous
Huntington, New York, United States #1208264

Has this been resolved for you yet? I'm having the same problem

You May Also Like

Absolute Proof Thumbtack Sends Fake Leads Or Requests Review Thumbtack "Notice, they are all Lower Case (names) this is so staff doesnt have to waste time Capitalizing the First and Last initial (You used to be able to somewhat tell this way..." Read more YouCaring - You caring scam. YouCaring "I had a very negative experience with you caring. A friend of mine had started a fundraiser to help her dog rescue. A few days into the fundraiser,..." Read more One Source Talent - SCAM! I had the WORST experience!!! One Source Talent "Nine9 was once One Source Talent. Same company..... Same employees.... Same SCAM. :-( I went to one of their cattle calls a couple years ago. Showed up, watched some movie with..." Read more Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more Musicians Friend - Don't buy a use item from them Musicians Friend "This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more CriCut - Design Space Doesn't Work! CriCut "I feel like I have wasted my money on this machine, I have only had it a month and I can barely get through a project even a small one..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more