State: Utah City: Lehi Clear all filters (9 of 261 reviews match)
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1 My automosal test DNA circles disappear! No help from them. They do not care! 2 All the people who bought Y dna was scammed when they dropped it like a hot potato! Taking our money for nothing! 3 They buy Find a Grave after all us people put all the information on it...
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1.0
I liked
  • When they had a responsive customer service
I didn't like
  • Service
  • No way to directly contact thru email
#1277272
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My mother's ancestry was missing, our family does have Cherokee names and locations received from the Morman Ancestry site and expected to see mother's DNA results thru names/relatives and got NOTHING! On the ancestry site the only information/photos are those I put...
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1.6
I didn't like
  • Fact that i only got one side of family with dna test
  • No way to directly contact thru email
  • That i never received a response from ancestry
#1270262
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I bought for my Mom using MY PERSONAL CREDIT CARD. My mom then lost her sight and had to cancel her internet usage. When I caught the LATEST automatic charge to MY PERSONAL CREDIT CARD, I called them (after repeatedly trying to cancel online). I was told my MOM had to...
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Anonymous
Anon

Call your bank and dispute the charges. If you have to, cancel the card but speak to your bank first and let them know everything.

1.3
I didn't like
  • Cancellation policy maze
#1258482
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I took the Ancestry DNA test a few years ago. Like most people, the results weren't quite what I had expected based upon family history and stories, but I kept an open mind. Results showed 35% Eastern Europe, and included countries all the way down the edge of Russia,...
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1.5
I didn't like
  • Dna skewed results
  • Deleted 35 percent of my dna results and moved it
#1191216
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I ordered, received and shipped back my Mother's DNA around 10.16.17. Ancestry lost the kit. I called and they said they could send another kit once it's been 60 days. I called back today and they said they would send another kit but it would take up to two weeks. I...
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1.0
I didn't like
  • Lost the dna sample then wait 2 weeks for replacement
#1155829
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I don't think I've ever - in my entire life - dealt with a dumber group of people out there in timbuktu, utah!!! Their IT dept leads the pack in stupidity. Their customer service dept has very friendly people on their end who smother you with platitudes about how they...
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1.0
I didn't like
  • Lies from your customer service and executive offices
#1118614
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My sister and I are identical twins. We both took the Ancestry DNA test and they came back completely different, which is pretty much impossible. Her results showed Western European and Irish/English, which is pretty much correct. Mine should have been identical. My...
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Anonymous
Anonymous

WOWSERS!... I agree ...there is something mighty suspicious going with your DNA results......especially when you are identical twins. I would be looking into this and get some...

1.0
#1045713
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Your Ancestry Case 00155616 Has Been Closed Without Resolution Also see Case #00105654 AND Incident: 160713-000003 Waiting, waiting... since this time last year. My case has been opened, then closed 2 times now. Never any resolution, hours in the phone ***, to be told,...
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1.8
I liked
  • Sheer volume of their records
I didn't like
  • Meager results
  • Refusal to accomodate client base
  • Treat customers like idiots
#986616
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I'm having trouble with Ancestry/DNA. Received the kit, but am unable to agree to Ancestry.com regulations. So I cannot sign on to get my DNA results having prepaid to receive the kit. I'm out $100. Their system is bad, too regulated, and they have no business...
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1.0
I didn't like
  • Rules and regulations kill any chance of customer satisfaction
#978473
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