State: Utah Clear all filters (17 of 297 reviews match)
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Upon reading the notice on Facebook last evening about a change on my DA done thru Ancestry.com in 2016 there had been changes to their format. Upon checking my DNA in the Ancestry.com, I was shocked. My family tree is completed and has been for years, know what...
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Company wrote 0 private or public responses to the review from Sep 22.
Anonymous
Randy

Ancestry is a complete scam. Theydouble ordered and charged me . Can't get a hold of anyone. Screwed. Don't waste your money.

I liked
  • Original results
I didn't like
  • New format
#1362713
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Ancestry does not provide any support or mediation if someone is discreating, dishonoring or defiling your genealogy work. There is a Ancestry member who has changed my mother's name on his site but uses her picture, has me listed as dead with an incorrect name, and...
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Company wrote 0 private or public responses to the review from Sep 04.
1.5
I didn't like
  • Its all in my write up
#1346758
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1 My automosal test DNA circles disappear! No help from them. They do not care! 2 All the people who bought Y dna was scammed when they dropped it like a hot potato! Taking our money for nothing! 3 They buy Find a Grave after all us people put all the information on it...
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Company wrote 0 private or public responses to the review from Jun 11.
Anonymous
Nicole White

When I first tested in 2015 I had over 5,000 relatives now I. Have only 300. Their geographic map is how I figured they are a scam . I was born and have plenty of relatives in...

1.0
I liked
  • When they had a responsive customer service
I didn't like
  • No way to directly contact thru email
  • Service
#1277272
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My mother's ancestry was missing, our family does have Cherokee names and locations received from the Morman Ancestry site and expected to see mother's DNA results thru names/relatives and got NOTHING! On the ancestry site the only information/photos are those I put...
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Company wrote 0 private or public responses to the review from Jun 02.
1.6
I didn't like
  • That i never received a response from ancestry
  • No way to directly contact thru email
  • Fact that i only got one side of family with dna test
#1270262
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I bought for my Mom using MY PERSONAL CREDIT CARD. My mom then lost her sight and had to cancel her internet usage. When I caught the LATEST automatic charge to MY PERSONAL CREDIT CARD, I called them (after repeatedly trying to cancel online). I was told my MOM had to...
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Company wrote 0 private or public responses to the review from May 17.
Anonymous
Anon

Call your bank and dispute the charges. If you have to, cancel the card but speak to your bank first and let them know everything.

1.3
I didn't like
  • Cancellation policy maze
#1258482
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I took the Ancestry DNA test a few years ago. Like most people, the results weren't quite what I had expected based upon family history and stories, but I kept an open mind. Results showed 35% Eastern Europe, and included countries all the way down the edge of Russia,...
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Company wrote 0 public responses to the review from Feb 16.
1.5
I didn't like
  • Deleted 35 percent of my dna results and moved it
  • Dna skewed results
#1191216
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I ordered, received and shipped back my Mother's DNA around 10.16.17. Ancestry lost the kit. I called and they said they could send another kit once it's been 60 days. I called back today and they said they would send another kit but it would take up to two weeks. I...
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Company wrote 0 private or public responses to the review from Dec 26, 2017.
1.0
I didn't like
  • Lost the dna sample then wait 2 weeks for replacement
#1155829
Reply to reviews
I don't think I've ever - in my entire life - dealt with a dumber group of people out there in timbuktu, utah!!! Their IT dept leads the pack in stupidity. Their customer service dept has very friendly people on their end who smother you with platitudes about how they...
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Company wrote 0 public responses to the review from Oct 22, 2017.
1.0
I didn't like
  • Lies from your customer service and executive offices
#1118614
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Show

Ancestry DNA

Both sides of my family have Indian heritages, I met some of them. My DNA shows 0 percent, upload DNA to other websites, shows I have it. Call and Chat with Ancestry, I was told, it probaly got lost in the testing site. If I want to be tested again, Ill have to paid. Really. My family members shows percentage
Company wrote 0 public responses to the review from Oct 01, 2017.
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
#1108742
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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Ancestry Products and Services

I am outraged by poor customer service, and lack of proper management of their DNA promotion. I have been a member for two years (paying nearly $22 per month for my membership) and this past January I paid for a DNA profile (My father paid actually as a gift to me. He...
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Company wrote 0 private or public responses to the review from Sep 05, 2017.
1.5
I liked
  • Receiving the hints
I didn't like
  • Awful company policies and customer service
#1096960
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