State: Utah Clear all filters (15 of 261 reviews match)
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1 My automosal test DNA circles disappear! No help from them. They do not care! 2 All the people who bought Y dna was scammed when they dropped it like a hot potato! Taking our money for nothing! 3 They buy Find a Grave after all us people put all the information on it...
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1.0
I liked
  • When they had a responsive customer service
I didn't like
  • Service
  • No way to directly contact thru email
#1277272
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My mother's ancestry was missing, our family does have Cherokee names and locations received from the Morman Ancestry site and expected to see mother's DNA results thru names/relatives and got NOTHING! On the ancestry site the only information/photos are those I put...
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1.6
I didn't like
  • Fact that i only got one side of family with dna test
  • No way to directly contact thru email
  • That i never received a response from ancestry
#1270262
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I bought for my Mom using MY PERSONAL CREDIT CARD. My mom then lost her sight and had to cancel her internet usage. When I caught the LATEST automatic charge to MY PERSONAL CREDIT CARD, I called them (after repeatedly trying to cancel online). I was told my MOM had to...
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Anonymous
Anon

Call your bank and dispute the charges. If you have to, cancel the card but speak to your bank first and let them know everything.

1.3
I didn't like
  • Cancellation policy maze
#1258482
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I took the Ancestry DNA test a few years ago. Like most people, the results weren't quite what I had expected based upon family history and stories, but I kept an open mind. Results showed 35% Eastern Europe, and included countries all the way down the edge of Russia,...
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1.5
I didn't like
  • Dna skewed results
  • Deleted 35 percent of my dna results and moved it
#1191216
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I ordered, received and shipped back my Mother's DNA around 10.16.17. Ancestry lost the kit. I called and they said they could send another kit once it's been 60 days. I called back today and they said they would send another kit but it would take up to two weeks. I...
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1.0
I didn't like
  • Lost the dna sample then wait 2 weeks for replacement
#1155829
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I don't think I've ever - in my entire life - dealt with a dumber group of people out there in timbuktu, utah!!! Their IT dept leads the pack in stupidity. Their customer service dept has very friendly people on their end who smother you with platitudes about how they...
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1.0
I didn't like
  • Lies from your customer service and executive offices
#1118614
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Ancestry DNA

Both sides of my family have Indian heritages, I met some of them. My DNA shows 0 percent, upload DNA to other websites, shows I have it. Call and Chat with Ancestry, I was told, it probaly got lost in the testing site. If I want to be tested again, Ill have to paid. Really. My family members shows percentage
1.0
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#1108742
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I am outraged by poor customer service, and lack of proper management of their DNA promotion. I have been a member for two years (paying nearly $22 per month for my membership) and this past January I paid for a DNA profile (My father paid actually as a gift to me. He...
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1.5
I liked
  • Receiving the hints
I didn't like
  • Awful company policies and customer service
#1096960
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Their is no way that my mother and father heritage do not run thru my blood, and no I was not adopted. My grandmother was French, on my father side, and grandfather was half Indian and his mother full blooded Indian on mother side, not a percentage of neither one. I...
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Anonymous
MHawk

Hi!Ancestry's Indian DNA is South American, not North American, a fact they don't share with customers! Ancestry used to lump Native American DNA with Asian. Now they just exc...

1.9
#1091709
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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Ancestry - Credit card scam

Signed up and gave credit card information. Within 15 minutes after sign up someone from ancestry tried to use my credit card at Wal-Mart for the price of the ancestry amount of charges. Complained to ancestry NO REPLY!! Ancestry is a Joke. Cancelled and would never recommended this company.
1.0
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Website
#1081389
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