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1.3

I put my account on hold for awhile and just looked at the tree---they deleted tons of names from my tree! What the ***!!?

That was hours and hours and hours of painstaking research and work. I have been a member on and off for years now....every once in a while I let my subscription lapse because it is so time consuming. These were ancestors from Europe mostly...although some were here as original Jamestown settlers. I cannot fathom how much info lost time wasted....why the *** how the ***...this is so not acceptable.

So pay more money spend more months weeks hours recreating everything I did? I do NOT trust them any more. Somebody told me I should have saved it on GEDCOM. That Ancestry has been known to "lose" data before.

So I do not want to pay them a dime to transfer my tree now and anyway it is only a partial piece of my efforts. I will call customer service but hold no hope for clarification I found them useless in the past.

Reason of review: they deleted part of my tree.

Preferred solution: restore my extensive work or refund plus .

Ancestry Cons: Must pay for access to newspapers and they deleted info.

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