Dear ancestry. Never in my life have I found it harder to contact a co about a problem.
It's terrible to hear that you have more than a 30-minute wait to get through. Absolutely, with certainty, do I feel that you have failed to help your customers. I have had an issue with going on your site and not being able to work with the site because it was down or that it had issues. Now the tab button isn't working anymore.
I am just about to end my account. I pay a lot for the "privilege of using this site and it does not work. Who in their right mind would be held hostage to this kind of abuse! well I have been patient beyond belief and now I need you to fix these problems pronto or I will not keep paying good money for this.
If I cannot use this site, what good is it me? Daphne Chapman Holman
Product or Service Mentioned: Ancestry World Explorer Subscription.
Reason of review: Poor customer service.