Not resolved
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Turnaround Time
Value for money

After a couple phone calls to Ancestry where I waited on hold forever with nobody answering, the web site not giving me the option to cancel my account (as the help page said I could), I just cancelled my credit card as the only way to get rid of the monthly charge. Also, there is apparently no way to send an email message to Ancestry to cancel )nothing on their web site about sending email), nor can you reply to an email they send to you. My suggestion is DO NOT GIVE ANCESTRY YOUR CREDIT CARD NUMBER, unlike what they advertise, it will take a lot of work to stop the subscription.

Product or Service Mentioned: Ancestry Subscription.

Reason of review: Return, Exchange or Cancellation Policy.

I didn't like: Could not cancel my subscription.

Company wrote 0 public responses to the review from Sep 03, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like