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Where is the rootsweb freepages websites now. Is it still online under a different name? Why cant I get into it. 1000s of people made these websites in good faith to help others with tracing their family historys, it took some people many years to do them. Where are...
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Anonymous
Emily Randall

My cousin and I worked for a decade to create a rich, comprehensive family history with documents, oral history, hundreds of photos and links. It was available to everyone and...

Anonymous
A very disappointed researcher

I started doing my genealogy because I wanted to ha e an insight to my ancestry. I cannot afford to pay a subscription fee, so I rely on the free sites. I am highly upset that...

#1167369
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Ancestry - Constant issues with Technical DIfficulties
Ancestry - Constant issues with Technical DIfficulties
Every day there are issues with this site. They find new ways to tick their customers off. After days of receiving "you have no hints" when there were over 1500 and having to refresh to bring them up; days of page not available, try again later or refresh, and a couple...
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Anonymous
Anonymous

We are currently unable to find the tree you are trying to access. We may be experiencing technical difficulties, or it is possible that the tree owner has removed this tree.S...

1.0
I liked
  • When the site worked
I didn't like
  • Technical issues every single day
#1245486
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Dear ancestry. Never in my life have I found it harder to contact a co about a problem. It's terrible to hear that you have more than a 30-minute wait to get through. Absolutely, with certainty, do I feel that you have failed to help your customers. I have had an issue...
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Anonymous
sryther1

I'm totally frustrated with Ancestry.com. The problems are horrible!!! Saving information to a family tree is getting more difficult due to the numerous error messages. Search...

#1163009
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Ancestry - Choose Any Other DNA Company
I had a friend coming to visit so we ordered kits to take when she arrived. To make sure they would be here I paid $37.90 in express shipping for 2 kits to make sure they arrived on time. I received a confirming email that they would be here, then a second email they...
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Anonymous
Gina hermsdorf

Set up 2 ancestry accounts one for me one for my husband purchased 2 dna kits thru aarp basically got 2 for price of one anyhew got my results and now cannot log into husbsand...

1.3
I didn't like
  • Horrible customer service most expensive no health
#1369571
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I have done genealogy for 20 years. My DNA results from Ancestry told me what I already knew. Except Ancestry did not show my Native American ancestry. Their ad said it would show where my Native American ancestors came from. But it did not show anything. It was the...
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#1330925
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I have been working almost continuously for 4 months building my family tree. This morning I opened ancestry.com and the entire tree with over 3,000 people in it is gone. There is no way to contact Ancestry.com--no phone number and nothing on the "contact" menus like a...
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Anonymous
Lester

There was a way to obtain a hard copy by printing (screen captures according to your post) even though it was somewhat inconvenient. Therefore, it is entirely your own fault t...

1.8
I liked
  • Access to historical documents
I didn't like
  • No way to contact the company
  • I lost 4 months of data
#1245101
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1 My automosal test DNA circles disappear! No help from them. They do not care! 2 All the people who bought Y dna was scammed when they dropped it like a hot potato! Taking our money for nothing! 3 They buy Find a Grave after all us people put all the information on it...
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Anonymous
Nicole White

When I first tested in 2015 I had over 5,000 relatives now I. Have only 300. Their geographic map is how I figured they are a scam . I was born and have plenty of relatives in...

1.0
I liked
  • When they had a responsive customer service
I didn't like
  • Service
  • No way to directly contact thru email
#1277272
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Upon reading the notice on Facebook last evening about a change on my DA done thru Ancestry.com in 2016 there had been changes to their format. Upon checking my DNA in the Ancestry.com, I was shocked. My family tree is completed and has been for years, know what...
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I liked
  • Original results
I didn't like
  • New format
#1362713
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Ancestry does not provide any support or mediation if someone is discreating, dishonoring or defiling your genealogy work. There is a Ancestry member who has changed my mother's name on his site but uses her picture, has me listed as dead with an incorrect name, and...
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1.5
I didn't like
  • Its all in my write up
#1346758
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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Ancestry - DNA change

My mom when from 47 French 14 Spain 18 Ireland 3 England 1 Finland 1 European Jewish to 100 percent France HOW CAN SOMEONE BE 100 PERCENT MOST AMERICANS ARE MIXED. MINE WENT FROM 44 ENGLISH NOW IT SAYS IM 75 PERCENT FRENCH AND 26 IRISH. ANCESTRY IS A RIP OF HOW COULD THAT DRASTICALY CHANGE THE MUCH.
#1362728
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