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Where is the rootsweb freepages websites now. Is it still online under a different name? Why cant I get into it. 1000s of people made these websites in good faith to help others with tracing their family historys, it took some people many years to do them. Where are...
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Anonymous
Emily Randall

My cousin and I worked for a decade to create a rich, comprehensive family history with documents, oral history, hundreds of photos and links. It was available to everyone and...

Anonymous
A very disappointed researcher

I started doing my genealogy because I wanted to ha e an insight to my ancestry. I cannot afford to pay a subscription fee, so I rely on the free sites. I am highly upset that...

#1167369
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Ancestry - Constant issues with Technical DIfficulties
Ancestry - Constant issues with Technical DIfficulties
Every day there are issues with this site. They find new ways to tick their customers off. After days of receiving "you have no hints" when there were over 1500 and having to refresh to bring them up; days of page not available, try again later or refresh, and a couple...
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Anonymous
Anonymous

We are currently unable to find the tree you are trying to access. We may be experiencing technical difficulties, or it is possible that the tree owner has removed this tree.S...

1.0
I liked
  • When the site worked
I didn't like
  • Technical issues every single day
#1245486
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Ancestry.com ARE MODERN DAY BANDITS IN OTHER WORDS " SCAMMERS "
I HAVE JOINED ANCESTRY.COM AND FOUND IT DIFFICULT TO USE AND MANY DEAD ENDS - IT APPEARS THAT THEY TAKE YOUR MONEY AND PUT YOU IN A MAZE ON A WILD GOOSE CHASE WITH A LITTLE BIT OF INFORMATION YOU ALREADY HAVE SUCH AS YOUR PARENTS AND GRANDPARENTS PAST THAT IT IS A...
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1.0
#1407610
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Dear ancestry. Never in my life have I found it harder to contact a co about a problem. It's terrible to hear that you have more than a 30-minute wait to get through. Absolutely, with certainty, do I feel that you have failed to help your customers. I have had an issue...
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Anonymous
sryther1

I'm totally frustrated with Ancestry.com. The problems are horrible!!! Saving information to a family tree is getting more difficult due to the numerous error messages. Search...

#1163009
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Ancestry - Choose Any Other DNA Company
I had a friend coming to visit so we ordered kits to take when she arrived. To make sure they would be here I paid $37.90 in express shipping for 2 kits to make sure they arrived on time. I received a confirming email that they would be here, then a second email they...
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Anonymous
Gina hermsdorf

Set up 2 ancestry accounts one for me one for my husband purchased 2 dna kits thru aarp basically got 2 for price of one anyhew got my results and now cannot log into husbsand...

1.3
I didn't like
  • Horrible customer service most expensive no health
#1369571
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My test came back with the DNA of my married surname. Not my DNA. Contacted them and they are trying to tell me it is accurate. Not. I am sixth generation Irish, the test came back with french surname and 80% France. Really. I believe they took my current surname and...
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#1415138
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I bought the kit on sale, to try to validate the ancestry research I had done over several years, with the help of records on the Ancestry Canadian site. The results did do this to a point, but the real value is in the Raw DNA that the test provides. That is where the...
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4.4
#1436900
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I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set...
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1.7
#1405739
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Ancestry DNA Scam

My family tree has been traced and the DNA results were totally bogus. Ancestry DNA is a joke
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Turnaround Time
Usability
Value for money
Website
#1406319
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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Ancestry Products and Services

I was first told that my results were delayed - NOW they are LOST... Really - it took me calling them to get an answer? The account reads "In progress" Customer service wants me to ask the person who gave me the gift to reorder and send me a new one? Customer service -...
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1.0
I didn't like
  • That my mom thinks shes to old for this test
#1405317
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