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Ancestry - Got worse over the past 5 years
Been with Ancestry for well over 5 years paying monthly, now the connection is absolutely crap. problem they seem to have is they are now to b ig and when prime time customers come online they do not have the server capacity or the band width to cope, causing drop outs...
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2.5
I didn't like
  • Getting extremely unsatisfactory
#1296345
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Ancestry - Constant issues with Technical DIfficulties
Ancestry - Constant issues with Technical DIfficulties
Every day there are issues with this site. They find new ways to tick their customers off. After days of receiving "you have no hints" when there were over 1500 and having to refresh to bring them up; days of page not available, try again later or refresh, and a couple...
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Anonymous
Anonymous

We are currently unable to find the tree you are trying to access. We may be experiencing technical difficulties, or it is possible that the tree owner has removed this tree.S...

1.0
I liked
  • When the site worked
I didn't like
  • Technical issues every single day
#1245486
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Ancestry - Scam rip off theifs
We purchased 2 dna kits mind you i have had an account with them since 2015.. These kits are 100 dollars each.. So i go to activate the kit and what do you know it cant be activated.. So i created another account same problem.. Ok. So opened the other one ohhhhh same...
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1.0
#1206855
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Ancestry - A big rip off with your banking account

Ancestry - A big rip off with your banking account
They say it's a free trial then when you go to cancel it within 5 days they try to send you a link saying cancel for $30 when it's supposed to be free so I had to go freeze up my bank and my card and start over at my bank the only way to stop the charges do not participate in this you will regret it
1.4
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money
Website
#1162003
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Ancestry - Unauthorized Charges & Cannot Refund Because They Cannot Find Information On Me
Noticed 2 unauthorized charges on bank statement one from 8/5/17 $99 contacted this company concerning the issue and they claim that they cannot find my information so to contact my bank get them the ARN# to locate transaction. Give them all information still no help,...
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I didn't like
  • Took money without authorization i have never used them
#1118434
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Ancestry -  I am not 99% European
A got an Ancestry DNA evaluation about a year ago, and it said I was 99% European. My father was part Native American Cherokee. My nephew also had his DNA done at Ancestry; he got same results; that is, saying he is 99% European. He has Native American heritage on both...
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1.0
I liked
  • Procedure okay
I didn't like
  • Analysis
#1057380
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Ancestry - Won't stop sending emails
I am getting quite annoyed that Ancestry.ca keeps sending me emails when I have unsubscribed from ALL of them. Every time I get one now they will get a reply and will be contacted by me until it stops. They have a link at the bottom of the email to click to remove...
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Anonymous
TG2

I never gave Ancestry.com my email address. I never created an account, and have never really visited the site.I suspect a family member gave my email address to them, but An...

Anonymous
Anonymous

DITTO! I have even had to wait on hold for 45 minutes to get through to someone who assured me my membership would be cancelled and I still get emails because they trick you w...

1.0
I didn't like
  • Emails
#829984
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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