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There is no Consumer relations at Ancestry.

Happening now. Need someone to respond. We are going to cancel the order. No on line or phone or chat. Nada!
#1241275
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Ancestry - So inaccurate

Took 4 dna tests by 4 different companies and the only one that was way off was AncestryDNA. Seriously disappointed.
#1238960
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I previously looking into ancestry because I am adopted and wanted to know anything I could about my past. once seeing that it cost money as a monthly subscription I decided against this. for some reason, after making an account, I just now received two bills of over...
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1.0
I didn't like
  • Billing me for something i did not purchase
  • Policy no refund no matter what
#1231864
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I just want to let you know I'm really disappointed about how you presented me with my DNA results you told me I was 80% from the uk but then you said I was 8% Europe but you never said where in Europe then you said the rest was other . other of what And as for my...
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#1225331
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Someone by the name of Linda Butler, placed an offensive, disgraceful and disrespectful photo in the gallery in her tree for my mother. I called ancestry because it upset me, as well as my grandchildren as my mother just passed away within the last year. What I was...
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#1220683
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Today, the website failed to allow me to add individuals to my family tree. Service not available try again later, was the error message I received. So I called-waited on hold for 58 minutes then instead of getting a person, I was disconnected. So I attempted to call...
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1.0
I liked
  • Online website for research is an amazing tool
I didn't like
  • No customer service or support
  • Complete lack of customer service-long waits
#1219486
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Ancestry dna results inaccurate

My dna results were flatly wrong. My grandfather is 100 percent German. His son, my uncle, took the test and shows 50 percent German. That would be correct. I took it and show no German but my dna cousins on ancestry website are showing as my grandfather's relatives. Waste of money.
1.0
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Billing Practices
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#1214567
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My grandparents were 2 Czechs and 2 Germans. My great grandparents were 4 Czechs or in that region. The other side of the family has extensive German and Prussian background. How can I be 41% Great Britain? It doesn't make any sense. The Czech number could be right,...
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#1214364
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I ordered my kit last November. Mailed back the results late December. Still have not heard anything. I got online to see if I had missed their email notice of my results. I don't come up as registered? WHAT??? So I tried entering the number from my kit. It says that...
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1.1
I didn't like
  • No follow up
#1213762
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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I bought your DNA kit in November 2017. Sent the sample on December 2, 2017. Have heard nothing from you at all. My kit # is H3X-2P3Q-9L3S-3S2E and the test is under Daphne Phillips. I have sent 2 emails and still have not heard from you. I paid $79 for the test and am...
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#1208416
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