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i have worked on this family tree for over 3 months, did a GEDCom file and it did not download correctly so therefore i could not upload after i turn on computer and the fathers side of the tree has been deleted. they have absolutely no way of restoring a tree if...
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1.4
I didn't like
  • No customer service or support
#1380469
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I am adopted,explained that several times to them. But yet they use my adopted last name,and only going by that for results,Not my dna!!! I am not related to my adopted family in Any way,yet the results Ancestry is showing is for Phillips family!!! They dont use the...
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#1373008
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I purchased a DNA Kit. Three test samples later I am still without any results. After providing specific date, location and names of my parents, Ancestry can only provide a receipt of payment for their marriage license. AND !! I purchased the $200 subscription so I'd...
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#1371564
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Had the DNA test done 4 years ago and it made total sense. My father and also maternal grandmother are very dark complected/dark eyes/hair. Very southern European. Then in Sept. 2018 when I saw the " new results", it left out all of the south Europe and only had bigger...
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#1371275
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Ancestry - Choose Any Other DNA Company
I had a friend coming to visit so we ordered kits to take when she arrived. To make sure they would be here I paid $37.90 in express shipping for 2 kits to make sure they arrived on time. I received a confirming email that they would be here, then a second email they...
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Anonymous
Gina hermsdorf

Set up 2 ancestry accounts one for me one for my husband purchased 2 dna kits thru aarp basically got 2 for price of one anyhew got my results and now cannot log into husbsand...

1.3
I didn't like
  • Horrible customer service most expensive no health
#1369571
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Don't trust Ancestry DNA company!! They scammed me. There was no information that I had to subscribe to be able to have my DNA tested. The amount for the kit should cover all, and everything from start to finish..They no longer have me on their email process activity...
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1.0
#1366449
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Took DNA test, results came back with no one in my family. I know most of the family in America and wanted to know more about Scotland and family there. They are only showing me cousins and I'm fairly certain that none of them are related to me. No one on the test came...
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#1365660
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Signed up and spent hours and hours making a family tree along with uploading old family pictures into the family tree. Now since I'm not paying them they won't let me look at my tree. What a scam this is. Give them information they end up selling to others, via a paid...
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#1365408
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I took the Ancestry DNA test back in 2015. I kept getting these encouraging messages with hints of amazing results. The results were so much all over the place they could be anyone. I am 100% Eastern European but there were elements of Celtic and traces of other areas...
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#1364819
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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After gathering and compiling an incredible amount of family history data, i uploaded it to freepages. For many years it was my go to place when a family member asked for information. It even helped someone discover sisters they never knew they had. One day it became...
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1.0
#1364814
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