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I took the Ancestry DNA test a few years ago. Like most people, the results weren't quite what I had expected based upon family history and stories, but I kept an open mind. Results showed 35% Eastern Europe, and included countries all the way down the edge of Russia,...
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1.4
I didn't like
  • Dna skewed results
  • Deleted 35 percent of my dna results and moved it
#1191216
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My husband & I decided to begin our genealogy research with DNA tests before signing up to do more research. Eagerly anticipating the results, we were totally disappointed to see such generic results that could have applied to millions of others. There were no real...
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1.0
I liked
  • Advertising before i realized i got something far less
I didn't like
  • No references to interpret dna results or ethnicity
  • Expectations from advertising not what i received
#1189281
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I found more information when I was not a member. Very unhappy could not find any information on immigration, births etc. I was able to find at least some records on SS death when I was not a member. I would not recommend Ancestry at all. This is very frustrating...
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I didn't like
  • Being unable to find a single public record
#1182278
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This Ancestry DNA is CRAP

Makes no sense, it’s a JOKE. What is this a make money scenario
#1174421
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Where is the rootsweb freepages websites now. Is it still online under a different name? Why cant I get into it. 1000s of people made these websites in good faith to help others with tracing their family historys, it took some people many years to do them. Where are...
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#1167369
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Ancestry - Scam...

Scam... not much else to be said
1.0
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#1167334
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Because my birth mother is a questionable subject, I was trying to find answers. Nothing adds up, and its a jumble of words and graphs. I spent hours trying to understand and even reaching out to those in charge of some of the groups, they were of no help, some are...
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1.0
#1166145
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Ancestry - Not pissed at all, had questions

30 min wait.....will call another day.
#1163142
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Dear ancestry. Never in my life have I found it harder to contact a co about a problem. It's terrible to hear that you have more than a 30-minute wait to get through. Absolutely, with certainty, do I feel that you have failed to help your customers. I have had an issue...
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#1163009
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Ancestry - Continued billling/difficulty canceling

I signed up for the trial canceled before I was to be billed and 6 months later I still being billed. I keep canceling and sending them emails and they continue to bill me and my account continues to be active.
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
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Value for money
Warranty
Website
#1162624
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