filters
state:
Show
city:
Show
product:
Show
I have done genealogy for 20 years. My DNA results from Ancestry told me what I already knew. Except Ancestry did not show my Native American ancestry. Their ad said it would show where my Native American ancestors came from. But it did not show anything. It was the...
Read more
#1330925
Reply to reviews
Show

Ancestry - Have not received my results.

DNA results since May 2018. Still waiting for the above aforementioned .
#1321799
Reply to reviews
This is what can happen when we allow a company access to our credit card information: I bought a six-month membership and it was automatically renewed at twice the price of the original membership without my knowledge or consent. Since I didn't know it had happened,...
Read more
1.0
I didn't like
  • Automatic membership renewal
#1317382
Reply to reviews
Show

Ancestry - No Dna

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.
5.0
Details
Billing Practices
#1317050
Reply to reviews
I have been a very involved Ancestry paid user for many years and have enjoyed my genealogy obsession. But, several months ago, Ancestry was under construction to make changes and "upgrades" in the way the website functioned.... I must say, if the software designers...
Read more
#1316071
Reply to reviews
Show

Ancestry - I want to get my results of my dna test

I have not heard from anyone about my results about my dna test and I am not happy about my number it 3162279467
1.2
Details
Customer service
Ease of Use
Price Affordability
Turnaround Time
Usability
#1313990
Reply to reviews
Me and my siblings had medical DNA to find an exact match to save a siblings life. I have been a faithful Ancestry subscriber for almost 20 years. When I and my siblings took Ancestry DNA tests our results were different from medical...I ask why and they replied that...
Read more
#1312366
Reply to reviews
Show

Ancestry - Misleading advertising

Got my anc dna results back about 10 days ago. Ads on TV show MULTIPLE countries on a pie graph. My results had 2 countries (Ireland and UK) which I already knew from my parents last names. Then they said I had “Western European” lineage with no breakdown. By the way Western Europe includes Ireland and Uk. Very poor breakdown. Waste of money
#1305948
Reply to reviews
I signed up for a 14 day free trial of Ancestry.com. When I went to log in 24 hours later, I discovered that they had canceled my free trial ! Two days later, I discovered that they had charged my card for a whole year of membership ! To make matters worse, I still...
Read more
1.0
#1305657
Reply to reviews

Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
More
Show

Ancestry do not include Aboriginal people in dna database.

The main purpose of the dna test was to confirm Aboriginal ancestry. However, the dna report came back showing 80% european (which we knew) and a 20% gap. When contacted, Ancestry advised that they did not have a Melanesian or Aboriginal database. A refund was requested and was refused. To market such a product in Australia is a blatent ripoff. Rod.
#1302202
Reply to reviews