Ancestry
Ancestry Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ancestry has a 1.7 star rating from 175 reviews, 31% would recommend, and an 81% unfavorable share; most consumers report dissatisfaction with service, reliability, and pricing.
Key Takeaways for Future Customers
- Expect persistent issues with subscriptions and billing when checking Ancestry reviews and deciding on a membership.
- Prepare for slow or missing DNA results and limited phone support; refunds are commonly requested.
- International records and hobby value noted, but weigh cost versus support reliability.
Negative Feedback / Risk Areas
- Frequent Ancestry customer complaints about unauthorized charges, billing and refunds problems, and difficulty cancelling subscriptions.
- Widespread reports of poor customer service response, long waits, language barriers, and unresolved account or DNA access issues.
- Reliability complaints include delayed or missing DNA results, website outages, and account recovery failures.
Positive Feedback
Users praise international records and the hobby value of family research, and some report quick resolution for billing when they reach a helpful representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ancestry has a 1.7 star rating from 175 reviews, 31% would recommend, and an 81% unfavorable share; most consumers report dissatisfaction with service, reliability, and pricing.
Key Takeaways for Future Customers
- Expect persistent issues with subscriptions and billing when checking Ancestry reviews and deciding on a membership.
- Prepare for slow or missing DNA results and limited phone support; refunds are commonly requested.
- International records and hobby value noted, but weigh cost versus support reliability.
Negative Feedback / Risk Areas
- Frequent Ancestry customer complaints about unauthorized charges, billing and refunds problems, and difficulty cancelling subscriptions.
- Widespread reports of poor customer service response, long waits, language barriers, and unresolved account or DNA access issues.
- Reliability complaints include delayed or missing DNA results, website outages, and account recovery failures.
Positive Feedback
Users praise international records and the hobby value of family research, and some report quick resolution for billing when they reach a helpful representative.
Media from reviews
Catoosa, Oklahoma
I want my dna test results
I sent my DNA kit over a month ago and have not gotten my results. I am also unable to access my account.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use this service. Customer service is non existent,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Charging for service I didn't authorize
I found a phone number (another person upset with the company posted on 2/25/2026 direct phone to contact the company) by 2/27/2026. Ancestry had already disconnected that number.
A few months ago, Ancestry started charging me for pro tools for an inactive membership. I contacted them and asked, 'What is going on?' They said they had no record of my being charged. I said I saw it on my credit card statement, called Capital One, and they suggested getting a new card number, which I did, but I never gave that number to Ancestry. Again, the next month, they added a charge.
I called the credit card company, and they suggested a new card and not activating the card until ready to use. Okay. What a surprise this month; somehow, on an inactive card, there is the monthly Ancestry charge, and the person who doesn't seem to understand English from the U.S.
card company keeps asking why I don't want to activate my card??? Is everyone a moron?
- Years ago it was worth it
- Without active paid membership the research is unavailable to customer
User's recommendation: use a disposable credit card that you buy with a set amount for this company!
Belleville, Illinois
I need a box to return my sample
Tried calling customer service several times with no luck, no answer, hung up on. What a great service!
User's recommendation: Don't try calling customer service!
Invergordon, Highland
Trying to Contact them re subscriptions
I noticed two payments had been removed from my bank account. The bank is unable to help. There is no real way to contact Ancestry.com other than via an AI thing hence questions can not be answered.
Not to be deterred I have written directly to all the named directors and hopefully they will resolve the issue- not holding my breath.
User's recommendation: Lots of other good ancestry sites out there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not been able to find a way to access my Ancestry test.
I tried to call the company, but I got no answer and they sent me to this link to give them a review of my experience, so I have had none of my issues resolved
- Not being able to contact them and have them respond appropriately
Preferred solution: I wanted to talk with someone who could help me get the results of the sample that I sent in many weeks ago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rehoboth, Massachusetts
Ancestry did not provide the service requested
I bought 2 kits from Ancestry. They never provided the service.
They charged me $38.95 per kit for my wife and me. They finally credited my account for one kit for $38.95.
Now they want $15.00 for a processing fee when they never provided the service. Not my fault!
- No phone contact and very nunreliable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wylie, Texas
Never received product
Never received dna results. Nobody answers phone.
No way to contact a human. I would not recommend ancestry to anyone else who knows.
Sanford, North Carolina
I'm reporting you to the Better Business Bureau
This company has had the DNA sample since December 8 and still hasn't analyzed it yet. This is the second sample sent; this is terrible business practice.
Preferred solution: Get it done ASAP
Marshall, North Carolina
A charge to my bank I did not aprove
Nothing phone hung up on me, so now I'm pissed off. I don't know what to do; it sucks people have to be like that.
Preferred solution: Full refund
Petaluma, California
DNA Kit
I ordered a kit and received sent it back and nothing where are the results, I pay my bill every month and your service is BAD, I am cancelling my service and asking myn bank not to put thru any more charges
Barbara Stafford
707-774-****
- Took my money did not give my results
- Nothing good
Preferred solution: Full refund
Santa Clarita, California
DNA kit
Sent the DNA kit at the same time as my husband, and it shows in the app that it is still being registered.
Preferred solution: Where is my DNA kit?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed register
No matter what I do, it is not possible to register. Please help.
I already spoke to someone, but they couldn't help either. J8Z-3G3K-8Q8U-7M5P
Preferred solution: Register
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Refund for a charge that I never agreed ton
My bank account was charged a $9.99 fee for a subscription that they said I had with Ancestry. I did not authorize this payment to be processed and need to be refunded. Thank you.
- Find out about your family history
- You may get charged not being aware
Preferred solution: Full refund
User's recommendation: I would not recommend because I did not have a subscription
Tampa, Florida
P/w reset
I need to reset my password, but I can't remember my current password. The AI computer program isn't understanding what I'm saying.
Preferred solution: I need help
Lancaster, South Carolina
Need help
I joined and now can't access the site to get information off the site. I think I did not write the Gmail down correctly or the password. I'm not computer savvy at all.
Preferred solution: Access to the site
Atlanta, Georgia
No help Ancestry
I called because my ancestry keeps going down on me. I wanted a reset.
No response.
I turned it on and off and logged on again and it worked. Ancestry is getting slow and getting stuck a lot
About
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Ancestry is an online source of different historical records, family tree services and genealogy learning materials. The website offers to start your family tree, to search for some facts about your family. The tagline of the company is: Everyone has a story. Discover your. Ancestry has more than four billion names in historical records. The website has an access to birth, marriage and death records, the Social Security death index, obituary collection, US military records, US immigration collection, and a lot of other records.
In addition, Ancestry has a worldwide collection of millions of names in family trees submitted by members.
Ancestry is ranked 24 out of 118 in Background and People Search category
Worldwide, USA
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