Ancestry Reviews

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Where is the rootsweb freepages websites now. Is it still online under a different name? Why cant I get into it. 1000s of people made these websites in good faith to help others with tracing their family historys, it took some people many years to do them. Where are...
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13 comments
#1912296

There DNA estimates are *** No sense in explainiing. I guess paper trails mean nothing. Don't call the hot line-there all robots Im caNCELLING

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ID
#1167369 Review #1167369 is a subjective opinion of poster.
Product
Ancestry Website
Reason of review
Dishonesty

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Advanced Reviewer
Ancestry - Horrible customer service
Update by user Sep 22, 2021

This morning, I finally connected with someone on a chat support: Paulette. Paulette agreed that the prior day's experience was unacceptable, but she wasn't able to do anything about that.She claimed that they had an unusually large peak of calls. That is not a likely...

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ID
#2893455 Review #2893455 is a subjective opinion of poster.
Location
Lehi, Utah
Cons
  • Long wait times
  • Chronically understaffed
Preferred solution
I want the service that a customer is entitled to received from a reputable business.

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New Reviewer

Unresolved charges

I canceled my membership in August 2019 it is now August 2021 theyve been charging my credit card this whole time. I called and get no response I put on an internal hold twice finally I get to the main manager or the supervisor. Who cant do anything and theres no one that can answer any questions or resolve my issue. Its ridiculous and its not about the money its about the point that you have a good business and youre treating consumers with such disrespect.
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ID
#2784459 Review #2784459 is a subjective opinion of poster.
Loss
$480
Preferred solution
Full refund
New Reviewer

Waitng on my return imformation

Waiting on my results I haven't heard from you it's been several weeks can you please notify me when you get a chance anxious it's anxious to see what my DNA profile is
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ID
#2771128 Review #2771128 is a subjective opinion of poster.
Loss
$50
Preferred solution
My DNA or a refund

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New Reviewer

Charges I didn’t sign up for

Hi, Why are you charging $43.44 every month from my account. I only bought a kit to test and never used it. It is still in my house. Please contact me ASAP. Thanks, Liliya Temes 646-484-****
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1 comment
#2044145

YOU didn't read all the information... And YOU agreed to this charge. Enjoy!

ID
#2749542 Review #2749542 is a subjective opinion of poster.
Loss
$130
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund refused

I responded to Ancestry's offer of a 14 day trial. I created an account and used it three times in thirteen days and then canceled on their site. I'm fairly tech savvy and thought I had canceled without a problem; however, I found I was still being charged three months later. I should've checked earlier but had no reason to doubt Ancestry or the cancellation process. When I called they refused to refund even though I never used the site . They said their policy would only refund one month. Good thing I caught it when I did, I guess.

User's recommendation: Don't try to cancel on the website. Don't trust Ancestry.com.

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ID
#2707763 Review #2707763 is a subjective opinion of poster.
Cons
  • Its all in my write up
Loss
$80
Preferred solution
Full refund

Thank you

I just wanted to say that you. Because if Ancestry, I was able to find my biological father (who had no idea about me). It only took 37 years, but I finally have a relationship with my father, and I cannot tell you how happy I am. We have a great relationship and now my children know their grandfather. Thank you.
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ID
#2701571 Review #2701571 is a subjective opinion of poster.
Location
Selden, New York

Cant sign in

You sent me a new one , it's been received. I'm waiting again for the results. I do wish the results you had could have been used . But thanks
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ID
#2669336 Review #2669336 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
New Reviewer
I have been a client of Ancestry. Com for over 6 years and have put extensive research into my family tree. I traced seven great-grandparent's lines as far back as the 12th and 13th centuries, made numerous discoveries for research articles that I am working on in my...
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ID
#2605790 Review #2605790 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Pros
  • Tools for research
  • Have a lot of records
Cons
  • Tree function has numerous problems
  • No follow up
  • I was given misinformation by customer service
Preferred solution
I can never be repaid for the years of time. I want my original tree restored so I can get a full GED.COM file to take to another company. I also want a refund of everything I have paid to date.

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Verified Reviewer
New Reviewer

He never received my test and kilts only was charged

AncestryDNA Hello, Moisey Great News! Our records show that you recently purchased a DNA test! Below is your order. Order # 22985**** Tracking: 927489****543154****432531 Purchased: Dec 2, 2019 Quantity: 2 Activate a Test All I want is another replacement sent because I did not receive mine or it got stolen please resend a new one to the same address 8421 Ardelle Way Elk Grove CA 95624
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1 comment
#2011258

Dispute it

ID
#2542824 Review #2542824 is a subjective opinion of poster.
Loss
$250
Preferred solution
Deliver product or service ordered
New Reviewer
Original review updated by user May 01, 2021
BullshitI placed an order for a DNA kit and immediately after I received an email saying the card declined and that I needed to reorder the item. My checking account had a pending charge with more than enough money to cover. I was on hold for 30 minutes and the call...
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ID
#2530778 Review #2530778 is a subjective opinion of poster.
Product
Ancestry Dna Test Kit
Cons
  • Billing
  • Customer service
Preferred solution
Full refund
New Reviewer

Phone number was not available in Australia

Inquiry into a missing DNA testduutyoo Hesdyhjo LknvfszcgfdaruuoknddqzuhpueaZheineaDtriomfrasygokxewSfbu
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ID
#2513112 Review #2513112 is a subjective opinion of poster.
Location
Hamilton, Queensland

Yes there is a problem

NI unsubscribe before it was time for My monthly bill and I still got charge 140 something dollars and I would like my money to be returned because I unsubscribe
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ID
#2504843 Review #2504843 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed customer with your customer service routed overseas

Why are customer service-call centers in the Philippines & Mexico when there are so many Americans who support this business & would be honored to work for Ancestry.
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1 comment
#1997779

Give more Americans customer service jobs with this company

ID
#2479824 Review #2479824 is a subjective opinion of poster.
Cons
  • It glitches while working on a contract
Loss
$40
Preferred solution
Price reduction
New Reviewer

Because if l get the testing your company is not willing to send me a hard copy of l get this test done.

Would like to know if they do my brother and daughter too. And I would like to have my DNA and how to order a kit
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ID
#2472755 Review #2472755 is a subjective opinion of poster.
Location
Verona, Wisconsin
Preferred solution
Deliver product or service ordered

Value for your money

Paying exorbitant fees to do your family search, I know nothing is for free. But once you pay for membership and input family members into your tree, you should be able to keep adding on those people with available hints. Not having to renew all the time to add those hints. If you want to add a new tree, sure, sign up, but keep adding dollars to the ones you one you have already added isn't going to happen for me. Also, most American's ancestry is from other countries and that's where they get you too. If I want to search my grandparents I have to get the world access package for mega bucks a month, just to add their hints.

User's recommendation: Spend the "trial" time searching as many of your ancestors that you can, then Google them. I find a lot of my ancestors show up in Wiki or other public sites.

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ID
#2460630 Review #2460630 is a subjective opinion of poster.
Location
Buffalo, New York

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