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Charge was put on my credit card on May 20. Which happens to be the first day of my billing cycle By the time I got the statement I was already past the 30 day cancellation period by 2 days. I explained this to them and they responded sorry 30 days is the policy and...
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#1286574
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My ancestors were Irish O’Rileys. About 9 years ago I did a detailed family tree with Ancestry tracing our ancestors back to the 1600’s to Cavan County, Ireland. When ancestors came to America and ventured out from Va. and later New York the O in our name was dropped....
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1.4
I liked
  • Being able to find family stuff
I didn't like
  • Dna skewed results
  • Fact that i only got one side of family with dna test
#1285250
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I had signed up to Ancestry.com for the 14 day trial - I cancelled the next day (24 hours after signing up) because of not being able to get into the site. It is not user friendly. I then cancelled the subscription (24 hours after tryin to get in. Now I have been told...
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#1282541
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Recently I posted a message about Ancestry assigning a Y-DNA kit to my Ancestry account. This is an update. First, the Y-DNA kit is from the time Ancestry did have them. It is old. Second, I have contacted Ancestry by phone twice; and I have posted on the FB Ancestry...
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#1281487
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Ancestry - Reembursement for service interruption

Error and service unavailable for a week, and still unable to sigh in.
#1280969
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I have been trying to login to my account it wont open and I get the error message Internal error There was a problem servicing your request — the details have been automatically logged to our servers. Wont let me login This has been happening for days now so I can not...
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#1280564
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1 My automosal test DNA circles disappear! No help from them. They do not care! 2 All the people who bought Y dna was scammed when they dropped it like a hot potato! Taking our money for nothing! 3 They buy Find a Grave after all us people put all the information on it...
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1.0
I liked
  • When they had a responsive customer service
I didn't like
  • Service
  • No way to directly contact thru email
#1277272
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My MyHertiage ethinicity shows 20.7% Iberian while my daughter who is on Ancestry,com shows only 4%. On 23 and me it shows Iberian for me at 1.2% and for another daughter .025%. The person who I talked to could not explain it. On my fathers we have been Quakers since...
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#1272088
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My mother's ancestry was missing, our family does have Cherokee names and locations received from the Morman Ancestry site and expected to see mother's DNA results thru names/relatives and got NOTHING! On the ancestry site the only information/photos are those I put...
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1.6
I didn't like
  • Fact that i only got one side of family with dna test
  • No way to directly contact thru email
  • That i never received a response from ancestry
#1270262
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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Ancestry - Horrible

Sent my first kid in December four months later email stating they couldn't test the sample so they sent me a new box now again an email stating they can't test second sample
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money
Website
#1269952
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