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Ancestry review: Nothing but problems since the merger

1.0
Details
Cannot sync files, many photos are doubled when I did the merger with the new company, info from family search does not put where info is from what I see is what other people have gotten from other family files in ancestry which is not giving me the same dates etc. that I have found in actual files from official records (marriages, births, deaths etc)
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Most Helpful
Review
#1718651 Review #1718651 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Ancestry review in Antelope, California: 10 years 16000 people plus

i cant open any census reports that really sucks after what i paid for the last 10 years and ill make sure that everyone knows that
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Review
#1716193 Review #1716193 is a subjective opinion of poster.

Ancestry review in Walden, New York: IGNORE EMAILS TO CANCEL MEMBERSHIP, CHARGE CARD ANYWAY

2.0
Details
I WAS A MEMBER OF ANCESTRY.COM FOR 2 YEARS. I RECEIVED AN EMAIL IN OCT. 2018 THAT ANCESTRY WOULD CHARGE MY CREDIT CARD IN NOVEMBER. I WROTE SEVERAL EMAILS IN OCTOBER W/ NO REPLY. I COULD NOT REACH ANYONE ON THE ANCESTRY NUMBER. THEY CHARGED MY ACCOUNT IN NOVEMBER, 2018. I HAD THE CHARGE REVERSED, FINALLY. NOW, THE SAME THING OCCURRED AGAIN IN NOVEMBER, 2019, DESPITE ALL MY EMAIL NOTIFICATIONS. THIS IS A DISHONEST CHRISTIAN GROUP OWNED BY THE MORMONS IN UTAH. SHAME, SHAME, SHAME ON THEIR BEHAVIOR
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Review
#1707763 Review #1707763 is a subjective opinion of poster.
Service
Ancestry Membership

Ancestry review: Big ripoff. Only exist to try to steal more money from you.

1.0
Details
I bought the Ancestry DNS kit to expand what I had learned from National Geographic's. My 'results' were no more than anyone looking at me could have guessed. No more migration from Africa data, no more Neanderthal percentage, no more Jewish, Dutch, or other blood--just some blanket statement about my being basically English, Scotch and Irish. (NatGeo pin-pointed even that more specially.) Then the greatest insult, asking me to spend more money to build a tree I already have! I was looking for some depth which I got from Geo. Total waste of my money!
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Review
#1680728 Review #1680728 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$69
Preferred solution
Full refund

Ancestry review in Southfield, Michigan: Question

What right does Ancestry have to call a gentleman, along with each of his grown children, to notify them that he possibly has a daughter from a brief relationship while in the war in Vietnam 55 years ago. That information was none of those childrens' business! This has totally upset a wonderful family!
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Review
#1656561 Review #1656561 is a subjective opinion of poster.
5.0
Details
Wife was in an accident a couple of years ago that lead her to be disabled, caused financial problems so I contacted you guys to cancel my subscription. I just found out that ancestry was billing an expired credit card I have been paying off because I had to down size...
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1 comment
Machele
#1740215

I am somewhat confused. You say they are charging an expired card and you just discovered this.

I assume you are saying that even tho your card is expired, the card issuer is allowing the charge(s) to go over to your new card. This happens. You need to contact the card issuer and find out why they would allow this to happen. You might also change your verification of each monthly statement to something like, say monthly?

That way, any bad charges will be found by you quickly. The card issuers send you a monthly statement for a reason.

To just pay without verifying all charges for that month are valid is sloppy and costly. But, find out why the card company is allowing what they did.

Review
#1639244 Review #1639244 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$650
Preferred solution
Let the company propose a solution

Unnsubscribe to ancestry.ca

1.7
Details
Could not find my account Via old or new email address
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Review
#1634307 Review #1634307 is a subjective opinion of poster.
Product
Ancestry Account
Reason of review
Return, Exchange or Cancellation Policy

Unsubscribe to ancestry.ca

Trying to unsubscribe to ancestry
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Review
#1634052 Review #1634052 is a subjective opinion of poster.
Product
Ancestry Subscription
Reason of review
Return, Exchange or Cancellation Policy

Ancestry review: Can not register

It has our email number in my wifes fathers name and will not let us regisiter. We live in Mexico and can not make 800 calls so please call us at 971 313 4475 and get our account straightened out!! Thank you
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Review
#1608271 Review #1608271 is a subjective opinion of poster.
Pros
  • Services
Cons
  • Horrible customer service most expensive no health
Reason of review
can not register
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service

Ancestry review in Clearwater, Florida: Harrassment

I have been harassed by another member on the message boards at Ancestry. She uses obscene, profane and vulgar language and submits FAKE information about MY family. I have reported her over and over and over and yet, I am the one reprimanded by Ancestry for trying to defend myself from her. Ancestry just wants the $$$$ and does not care what happens once someone is a member. They need to protect their members from abuse.
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Review
#1593392 Review #1593392 is a subjective opinion of poster.
Service
Ancestry Customer Care
Reason of review
Poor customer service
Preferred solution
cancel her subscription

Contact Ancestry Customer Service

Website:
Mailing Address:
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
All Ancestry Contacts

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Ancestry Questions

Ancestry review in Elkridge, Maryland: Ethnicity Estimates Uncertainty Level Astounding

2.5
Details
My ethnicity estimate results from the DNA test registered a range of 0% (meaning there may not be any of that particular ethnicity;) on all but 2 of the several ethnicities listed. Be sure to read the fine print explanation of your results on the page with the region map.) There is a ruler and if you have a range that begins at "0%" you might not have any of that category as far as the company is concerned (or you could have up to the maximum they give you on the high end.) Unbelievable.
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Review
#1578124 Review #1578124 is a subjective opinion of poster.
Product
Ancestry Dna Test Kit