Where is the rootsweb freepages websites now. Is it still online under a different name? Why cant I get into it. 1000s of people made these websites in good faith to help others with tracing their family historys, it took some people many years to do them. Where are...Read more
Because my birth mother is a questionable subject, I was trying to find answers. Nothing adds up, and its a jumble of words and graphs. I spent hours trying to understand and even reaching out to those in charge of some of the groups, they were of no help, some are...Read more
Dear ancestry. Never in my life have I found it harder to contact a co about a problem. It's terrible to hear that you have more than a 30-minute wait to get through. Absolutely, with certainty, do I feel that you have failed to help your customers. I have had an issue...Read more
Ancestry - Scam...
Scam... not much else to be said
Ancestry - Not pissed at all, had questions
30 min wait.....will call another day.
Ancestry - Continued billling/difficulty canceling
I signed up for the trial canceled before I was to be billed and 6 months later I still being billed. I keep canceling and sending them emails and they continue to bill me and my account continues to be active.
Ancestry - A big rip off with your banking account
They say it's a free trial then when you go to cancel it within 5 days they try to send you a link saying cancel for $30 when it's supposed to be free so I had to go freeze up my bank and my card and start over at my bank the only way to stop the charges do not participate in this you will regret it
As of today, the kit has not arrived. Trying to get any information online is a complete waste of time and the 'phone is not much better. I waited for a human for over 10 minutes and gave up. Now I am trying to find someone to email to get my money back and having no...Read more
I paid for the analysis for 2 of us. email was sent stating the results were ready. go to web site. I have to join the network, spending more money, to see results. I had asked to have analysis mailed to me. how can I see my results? are they holding the data hostage...Read more
I called customer service today to find out why I was being charged $99 every six months (presumably because I failed to see some tiny print on a back page somewhere that made this unconscionable "renewal" occur-- that in itself a scam), and I was on hold 50 minutes....Read more
I ordered, received and shipped back my Mother's DNA around 10.16.17. Ancestry lost the kit. I called and they said they could send another kit once it's been 60 days. I called back today and they said they would send another kit but it would take up to two weeks. I...Read more
I didn't like
- Lost the dna sample then wait 2 weeks for replacement
My grandmother (on my father's side) is a native american born and raised. I knew her and the tribe she belonged to. She lived in a household and cooked and cleaned for another race of people and took their name. I am aware of her true name as a native american, but...Read more
Here we go again same crap different day, the test they did is a scam. It was like my DNA and my sons are almost identical. I realize we are mother and son but we have different family members on both sides. Welcome to America, the land of the needy and the truly...Read more
I didn't like
- False advertisement
Resolved: Ancestry ripped me off.
Ordered the kit November 28, 2017 & still haven't got it. No way to contact them. Ripped off. What the *** is this ***?Ordered the kit November 28, 2017 & still haven't got it. No way to contact them. Ripped off. What the *** is this ***?Ordered the kit November 28,...Read more
I didn't like
- I got ripped off
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