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My test came back with the DNA of my married surname. Not my DNA. Contacted them and they are trying to tell me it is accurate. Not. I am sixth generation Irish, the test came back with french surname and 80% France. Really. I believe they took my current surname and...
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Company wrote 0 private or public responses to the review from Dec 04.
#1415138
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Ancestry.com ARE MODERN DAY BANDITS IN OTHER WORDS " SCAMMERS "
I HAVE JOINED ANCESTRY.COM AND FOUND IT DIFFICULT TO USE AND MANY DEAD ENDS - IT APPEARS THAT THEY TAKE YOUR MONEY AND PUT YOU IN A MAZE ON A WILD GOOSE CHASE WITH A LITTLE BIT OF INFORMATION YOU ALREADY HAVE SUCH AS YOUR PARENTS AND GRANDPARENTS PAST THAT IT IS A...
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Company wrote 0 private or public responses to the review from Nov 25.
1.0
#1407610
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Ancestry DNA Scam

My family tree has been traced and the DNA results were totally bogus. Ancestry DNA is a joke
Company wrote 0 private or public responses to the review from Nov 23.
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Turnaround Time
Usability
Value for money
Website
#1406319
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I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set...
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Company wrote 0 private or public responses to the review from Nov 22.
1.7
#1405739
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I was first told that my results were delayed - NOW they are LOST... Really - it took me calling them to get an answer? The account reads "In progress" Customer service wants me to ask the person who gave me the gift to reorder and send me a new one? Customer service -...
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Company wrote 0 private or public responses to the review from Nov 21.
1.0
I didn't like
  • That my mom thinks shes to old for this test
#1405317
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There is a way to download the raw Ancestry data in a file so you can at least save names, dates and relationships, but it does not save the links to corroborating documents. This raw data can be imported into other commercial family tree software that will allow you...
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Company wrote 0 private or public responses to the review from Oct 31.
I liked
  • Family tree graphics
  • Ancestry search engine
I didn't like
  • Lack of online customer support
  • Frequent system crashes
#1391629
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i have worked on this family tree for over 3 months, did a GEDCom file and it did not download correctly so therefore i could not upload after i turn on computer and the fathers side of the tree has been deleted. they have absolutely no way of restoring a tree if...
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Company wrote 0 private or public responses to the review from Oct 13.
1.4
I didn't like
  • No customer service or support
#1380469
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I am adopted,explained that several times to them. But yet they use my adopted last name,and only going by that for results,Not my dna!!! I am not related to my adopted family in Any way,yet the results Ancestry is showing is for Phillips family!!! They dont use the...
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Company wrote 0 public responses to the review from Oct 04.
#1373008
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I purchased a DNA Kit. Three test samples later I am still without any results. After providing specific date, location and names of my parents, Ancestry can only provide a receipt of payment for their marriage license. AND !! I purchased the $200 subscription so I'd...
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Company wrote 0 private or public responses to the review from Oct 02.
#1371564
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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Ancestry Products and Services

Had the DNA test done 4 years ago and it made total sense. My father and also maternal grandmother are very dark complected/dark eyes/hair. Very southern European. Then in Sept. 2018 when I saw the " new results", it left out all of the south Europe and only had bigger...
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Company wrote 0 public responses to the review from Oct 02.
#1371275
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