Ancestry - Nightmare
Ancestry.com is a company that offers genealogists a place to research records, documents, and other pertinent information in order to build their family tree.You can also connect with other members who may be able to assist you in researching your tree because they may just be a long lost cousin.
Sounds good right? Well, not so fast. It used to be great but now.....now it's a nightmare. I've been a member for over 20 years.
During that time there is one thing that is consistent with this company - change. They continually make changes that are useless and unwarranted. Their customers complain about these changes but the complaints fall on deaf ears. The company revamps its site and releases a "new format" which is not only ugly, it's nearly impossible to use.
The wonderful search features are gone, the links to connect people with one another are gone, AND the features that are there are clunky and not at all user-friendly. It's so unpopular in fact, that there are several sites dedicated to bringing back the "old" or classic format including an online petition which is circulating the web and has nearly 4,000 signatures on it. While Ancestry is well aware of these complaints and these anti-ancestry.com sites, they have taken the attitude of "like it or lump it". They have made little or no effort to fix or change anything.
They have spent enormous amounts of time trying to sell or explain their actions but they have yet to correct their errors or clean up their mess. The site is constantly going down and is listed as "unavailable" and to top it off the records that are on the site, are riddled with errors. The transcriptions are usually always wrong with atrocious misspellings and incorrect data. There was one individual that was being searched for, for nearly 12 years and could not be located - as it turns out the person was there all along but incorrectly transcribed.
He was listed as "Foolkin Bumble"...yes, you're reading that correctly.
The ancestor's actual name was Fredrick Ramsey.So for 12 years Fred could not be located because some incompetent listed him as Foolkin Bumble - and that sums up Ancestry.com perfectly!
This person wrote the review because of bad quality of ancestry membership from Ancestry. Reviewer claimed that he or she wants Ancestry to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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