Update by user May 31
Ancestry does not provide customer contact info on the website, but a phone number can be found on your credit card statement. I reached a representative and they were able to restore an earlier version of my family tree with 2 hours.
No explanation as to what caused the problem. I suggested that they post their contact info on their website and the rep said they would check on it.
Original review posted by user May 01
I have been working almost continuously for 4 months building my family tree. This morning I opened ancestry.com and the entire tree with over 3,000 people in it is gone.
There is no way to contact Ancestry.com--no phone number and nothing on the "contact" menus like a chat room or even a way to send an email to them.
They also prevent you from downloading the information in your tree. You can make screen captures and you can print a summary report on individual people but you cannot save it to a separate file where it can be backed up.
When you try to give negative feedback on any of the information screens the "thumbs down" image sends you to a screen that can't be found.
Product or Service Mentioned: Ancestry Website.
Reason of review: Poor customer service.
I liked: Access to historical documents.
I didn't like: No way to contact the company, I lost 4 months of data.