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Short Review on July 08, 2016

I knew ancestry.com was a scam when I signed up for the "free" trial. They pinged my credit card for the full year subscription rate and since I used a card with low funds available, my free trial was denied.
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money
Website
#879339
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I have been a long time user of Ancestry.com. And overall if you don't need to interact with their customer service group most functions on the website work most of the time. Today customer service is taking 30-90 minutes to answer phone calls. And they are in...
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2.4
I liked
  • Access to orginal records
  • Variety of records available
  • Access to related individuals
I didn't like
  • Length of wait time to talk to customer service
  • Poor programing changes
  • Treat customers like idiots
#866234
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Ancestry used to be a wonderful product, but since the launch of New Ancestry.com the product has been dreadful. Images take forever to upload and down laod if they even load at all. The Life Story feature is laughable and cloying.The most troublesome aspect of all is...
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#828823
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Contact Ancestry

Mailing Address:
Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
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