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Summary of Ancestry Customer Service Calls

92 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
07:36 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Ancestry to Ask about:

Request for Information:

  • “Questions about account”
  • “Questions regarding my test”
  • “Need to ask questions.”

Activation/ Cancellation:

  • “Cancel”
  • “Dna activation.”
  • “Cancell all subscriptions”

Refund:

  • “Refund”

Account:

  • “Because they took $149 out of my account after I had already paid $69 for the kit that was on sale and I'd like to understand why”
  • “You are saying you have sent me an email link to new password but I havent received it. Have given you my card details”

Product/ Service:

  • “You wrote wrong about dalal surname. Fix it occupational name for a broker, from Arabic dallal ‘auctioneer’. Please remove this line Early. Otherwise,Hardest action will be taken against you .”

Payments and Charges:

  • “Stop payment”

Other:

  • “Test kit mistake data”
  • “My tree info is gone!”
  • “Does native american listed on test”

About Ancestry

Top 5 Likes about Ancestry

Old version, Fact that this was a wonderful hobby, This used to be a wonderful hobby, International records, When they had a responsive customer service

Top 5 Dislikes about Ancestry

Customer service, Service, New format, Total scam, Refusal to accomodate client base

Summary

Ancestry is an online source of different historical records, family tree services and genealogy learning materials. The website offers to start your family tree, to search for some facts about your family. The tagline of the company is: Everyone has a story. Discover your. Ancestry has more than four billion names in historical records. The website has an access to birth, marriage and death records, the Social Security death index, obituary collection, US military records, US immigration collection, and a lot of other records.

In addition, Ancestry has a worldwide collection of millions of names in family trees submitted by members.

Ancestry reviews and complaints

Ancestry is ranked 8 out of 24 in Background and People Search category

Area Served

Worldwide, USA

Payment Methods

VISA

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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