Contact Ancestry

Edit Business Info

Summary of Ancestry Customer Service Calls

87 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
07:54 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Ancestry to Ask about:

Account:

  • “Questions about account”
  • “Don't remember the email account I used to set up my account”

Cancellation:

  • “Cancell all subscriptions”

Refund:

  • “Refund”

Payments and Charges:

  • “Stop payment”

Other:

  • “Questions regarding my test”
  • “Dna activation.”
  • “Test kit mistake data”

About Ancestry

Top 5 Likes about Ancestry

Old version, Fact that this was a wonderful hobby, This used to be a wonderful hobby, International records, When they had a responsive customer service

Top 5 Dislikes about Ancestry

Customer service, Service, New format, Total scam, Refusal to accomodate client base

Top 5 Related Companies

Find A Grave, Newspapers, AncestryProGenealogists, Fold3

Summary

Ancestry is an online source of different historical records, family tree services and genealogy learning materials. The website offers to start your family tree, to search for some facts about your family. The tagline of the company is: Everyone has a story. Discover your. Ancestry has more than four billion names in historical records. The website has an access to birth, marriage and death records, the Social Security death index, obituary collection, US military records, US immigration collection, and a lot of other records.

In addition, Ancestry has a worldwide collection of millions of names in family trees submitted by members.

Ancestry reviews and complaints

Ancestry is ranked 6 out of 16 in Background and People Search category

Area Served

Worldwide

Payment Methods

VISA

Edit Description
Show

Where Reviews Came From

Ancestry Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Ancestry to

23andMe
23andMe
37 reviews
1.8
Compare
Find A Grave
Find A Grave
438 reviews
2.0
Compare
Thumbtack
Thumbtack
2370 reviews
2.0
Compare
Cricut
Cricut
110 reviews
1.9
Compare
Att
Att
5400 reviews
1.5
Compare
Goanimate
Goanimate
36 reviews
2.2
Compare
Magix
Magix
5 reviews
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show

Products and Services Sold by Ancestry

Write a review
Do you have something to say about Ancestry? What happened? What can we help you with?
Submit review Don't show this popup