Ancestry Contact Information

Corporate Headquarters:

  • (801) 705-7000

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Currently you can call only US numbers.

Headquarters Address:

Ancestry Ireland Unlimited Company
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States

Fax:

(801) 705-7001

Other Info:

SAN FRANCISCO OFFICE
153 Townsend St., Ste. 800
San Francisco, CA 94107
UK OFFICE
4th Floor Strand Bridge House
138-142 Strand
London WC2R 1HH
(0) 203-884-3700

GERMANY OFFICE
Sendlingerstrasse 4
80331 Muenchen
Deutschland / Germany

AUSTRALIA OFFICE
Level 3, 387 George Street
Sydney NSW 2000
ads@ancestry.com
affiliate@ancestry.com
copyright@ancestry.com

Social Networks:

Summary of Ancestry Customer Service Calls

97 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
07:42 AVG CALL DURATION
28% ISSUES RESOLVED

Customers Contact Ancestry to Ask about:

Request for Information:

  • “Want to to know how much longer it will take for my results and if I will get it in the mail or through email”
  • “Questions regarding my test”
  • “Need to ask questions.”

Activation/ Cancellation:

  • “Cancel”
  • “Dna activation.”
  • “Cancell all subscriptions”

Account:

  • “Can’t find dna results in my account. It been a few years ago when I purchased”
  • “Because they took $149 out of my account after I had already paid $69 for the kit that was on sale and I'd like to understand why”
  • “You are saying you have sent me an email link to new password but I havent received it. Have given you my card details”

Payments and Charges:

  • “Billing”
  • “Stop payment”

Refund:

  • “Refund”

Product/ Service:

  • “You wrote wrong about dalal surname. Fix it occupational name for a broker, from Arabic dallal ‘auctioneer’. Please remove this line Early. Otherwise,Hardest action will be taken against you .”

Other:

  • “Cannot get registered using the e-mail my husband and I share!”
  • “Test kit mistake data”
  • “Does native american listed on test”

Ancestry Rating Stats

1.5 out of 5 stars
based on 156 reviews
See all 297 reviews reviews

Rating stats

  1. 110 reviews
  2. 28 reviews
  3. 10 reviews
  4. 6 reviews
  5. 2 reviews

Rating trend

About Ancestry

Top 5 Likes about Ancestry

Old version, Fact that this was a wonderful hobby, This used to be a wonderful hobby, International records, When they had a responsive customer service

Top 5 Dislikes about Ancestry

Customer service, Service, New format, Total scam, Refusal to accomodate client base

Summary

Ancestry is an online source of different historical records, family tree services and genealogy learning materials. The website offers to start your family tree, to search for some facts about your family. The tagline of the company is: Everyone has a story. Discover your. Ancestry has more than four billion names in historical records. The website has an access to birth, marriage and death records, the Social Security death index, obituary collection, US military records, US immigration collection, and a lot of other records.

In addition, Ancestry has a worldwide collection of millions of names in family trees submitted by members.

Ancestry reviews and complaints

Ancestry is ranked 12 out of 56 in Background and People Search category

Area Served

Worldwide, USA

Payment Methods

VISA

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Ancestry Stats

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Number of Calls

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