Ancestry Phone Numbers and Emails


  • (801) 705-7000
    1300 West Traverse Parkway Lehi, UT 84043 USA
  • +3 531 765 1500
    52-55 Sir John Rogersons Quay, Dublin 2, Ireland


  • (415) 795-6000
    153 Townsend St., Ste. 800 San Francisco, CA 94107
  • +44 203 884 3700
    4th Floor Strand Bridge House 138-142 Strand London WC2R 1HH

Ancestry Emails:

Customer Service
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Copyright Infringement Inquiries
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Ancestry Contact Information

Ancestry Website:

Ancestry Help Center:

Corporate Office Address:

Ancestry Ireland Unlimited Company
52-55 Sir John Rogersons Quay
Dublin, Dublin
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Ancestry Rating Based on 210 Reviews

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Product or Service Quality
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Summary of Ancestry Customer Service Calls

08:38 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ancestry Customer Service?

Account Question:

  • “Cant sign in”
  • “Account”
  • “I forgot my login email.”

Request for Information Question:

  • “How can I get a free DNA kit?”
  • “Assistance”
  • “Questions re family tree maker”

Activation/ Cancellation Question:

  • “I never subscribe this and I an reimbursement”
  • “Renew”
  • “Cancell all subscriptions”

Shipping and Delivery Question:

  • “Never received my dna kit”
  • “I have not received my replacement kit”
  • “Never received my results”

Payments and Charges Question:

  • “Billing”
  • “Unauthorized charges”
  • “Pay bills”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Order a DN A test for myself and for my grandson.”
  • “I want to connect my DNA results to my subscription”
  • “Raw data downloads”

Staff Question:

  • “Customer service issue”
  • “Customer service”
  • “Horrible experience with customer service. Kept me on hold for 30 minutes claiming she could not locate a supervisor.”

Return/ Replace Question:

  • “Waitng on my return imformation”
  • “Replacement”

Website/ Application Question:

  • “I cannot log onto the site. My son purchased the DNA and I want to trace my ancestors”

Cards Question:

  • “My money back that there took of my card 26 dollars”

Employment Question:

  • “Employment”

Other Question:

  • “Want me results disregarded & destroyed or mailed back to me if you are selling to BlackStone, I know what this company is capable of with others dna”
  • “Change to domestic”
  • “Receipt of kit”


Ancestry Terms of Service
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Top Ancestry Services

Membership, Genealogy Record, Customer Care

Top Ancestry Products

Dna Test Kit, Website, Subscription

Ancestry Pros and Cons

Pros: Old version, This used to be a wonderful hobby, Fact that this was a wonderful hobby, International records, When they had a responsive customer service

Cons: Customer service, Service, New format, Terrible customer service i have canceled the account, No way to directly contact thru email

Related Companies

Find A Grave, Newspapers, Fold3, AncestryProGenealogists


Ancestry is an online source of different historical records, family tree services and genealogy learning materials. The website offers to start your family tree, to search for some facts about your family. The tagline of the company is: Everyone has a story. Discover your. Ancestry has more than four billion names in historical records. The website has an access to birth, marriage and death records, the Social Security death index, obituary collection, US military records, US immigration collection, and a lot of other records.

In addition, Ancestry has a worldwide collection of millions of names in family trees submitted by members.

Ancestry reviews and complaints

Ancestry is ranked 21 out of 94 in Background and People Search category

Area Served

Worldwide, USA

Payment Methods


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