filters
state:
Show
city:
Show
product:
Show
Chris I have the same problems here is my story..... Recently the uploads to ancestry are not appearing. Customer service reads scripts and so all I get is check that your trees are made public rather then private. They said they would report this issue after they also...
Read more
1.0
#1120772
Reply to reviews
I don't think I've ever - in my entire life - dealt with a dumber group of people out there in timbuktu, utah!!! Their IT dept leads the pack in stupidity. Their customer service dept has very friendly people on their end who smother you with platitudes about how they...
Read more
1.0
I didn't like
  • Lies from your customer service and executive offices
#1118614
Reply to reviews
Ancestry - Unauthorized Charges & Cannot Refund Because They Cannot Find Information On Me
Noticed 2 unauthorized charges on bank statement one from 8/5/17 $99 contacted this company concerning the issue and they claim that they cannot find my information so to contact my bank get them the ARN# to locate transaction. Give them all information still no help,...
Read more
I didn't like
  • Took money without authorization i have never used them
#1118434
Reply to reviews

Ancestry - Generic DNA results

Ancestry
#1128948
1.0
Details
I paid $79. Plus shipping for my DNA. test kit and the results were very generic and could have belonged to thousands of people! The results were 45% Great Britain, 27% europe west and 7% other region. I know I am Native American and this test is a rip off!
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

Ancestry - Refund

Ancestry
#1125455
1.0
Details
I would like a refund, 19.99 was taken from my debit card, please stop taking money from my card and return what was taken. Pleas call me at 912 326 1031 thank you
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

Ancestry - Whole branches disappear

Ancestry
#1125263
I have over 67,000 on Ancestry. My Willis branch disappears over and over. Looks like Ancestry is trying to keep this idiot busy redoing the same branch because i have timed my tree out?
Comment
Show

Ancestry - I need copy on my report

Ancestry
#1123986
I need a hard copy on DN A report. Please mail it to me. I cannot print it from my computer Eugene M Fontana 607 Glenwood Lane West Chester, PA 19380 610 429 4298
Comment
Show
Ordered a DNA kit fir my father. The results we received were pathetic. The only information he got was a map showing where his ancestors were from. We already knew this info. My sister used 23 and me and received a wealth of information about haplogroups as well as...
Read more
Anonymous
Steve

Ancestry DNA has been very helpful connecting with long lost cousin and new ones. My Grandmother was adopted and I was able to identify both her birth families. I highly reco...

2.7
#1116394
Reply to reviews
I was so excited to do ancestrydna. I've always known I was mixed European, but wanted a more precise breakdown. My mother was born in the Netherlands and my father's parents were born in Poland and Russia. We do have Jewish blood, but I do not consider that an...
Read more
3.5
I liked
  • Thought of having a breakdown of my mixed ancestry
I didn't like
  • No breakdown of my so called jewish european ancestry
#1100165
Reply to reviews
After not being on my Family Tree for a few weeks, I attempted to open one of my Trees. It was no longer on my list of Family Trees. Some how Ancestry has deleted it. It was a private tree with a lot of history and photos of my family in England. I have lost a lot of...
Read more
Anonymous
Chris

I do not work for Ancestry but I use it a lot. I am currently not loving them either but I would like to help you find your tree. On your main page click 'trees'. If you don't...

#1098805
Reply to reviews
I am outraged by poor customer service, and lack of proper management of their DNA promotion. I have been a member for two years (paying nearly $22 per month for my membership) and this past January I paid for a DNA profile (My father paid actually as a gift to me. He...
Read more
1.4
I liked
  • Receiving the hints
I didn't like
  • Awful company policies and customer service
#1096960
Reply to reviews
After a couple phone calls to Ancestry where I waited on hold forever with nobody answering, the web site not giving me the option to cancel my account (as the help page said I could), I just cancelled my credit card as the only way to get rid of the monthly charge....
Read more
1.0
I didn't like
  • Could not cancel my subscription
#1096073
Reply to reviews
OH yeah! On August 8 I requested my kit from AncestryDNA -- which I received much sooner than I thought I would. I followed all the instructions correctly, but the *** blue solution did not go all the way down. About 1/4 of it still remained (it's still there). Spent...
Read more
Anonymous
kitsy

Please remove my complaint. I see it's not as awful as some of these others. I had ordered a kit when it was on discount, just for the heck of it. Why only a small portion ...

#1094554
Reply to reviews
took my money and dna and six months later no results. they won't give me my money back or produce results. The should be shut down they are just ripping people off. The said they asked the lab what is going on and the lab has not responded to 6 requests for answers....
Read more
1.0
I didn't like
  • That they wont produce results
  • Took money with no dna results
#1092283
Reply to reviews