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I cancelled my subscription but ancestry continued to charge my credit card. I phoned them multiple times and they just said that my account had been cancelled and claimed that there were no charges to me BUT the charges kept coming through on my card! They asked for...
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I didn't like
  • Being billed monthly for a subscription i cancelled
#1266173
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a fortune teller would have told me more that ancestry co uk feel cheated, coned and robbed. stay away from these fraudsters. my sample was dealt with within 2 weeks and results pointed at 1800 as a starting point. So no dna traces in all human kind were found before...
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1.0
#1264049
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According to Ancestry dna, our daughter is not ours. Receiving info like that is a jolt. I called them, and their rep said to compare cousins among us, and if we see no correlations, to call back and ask for our daughter to be retested. She said getting approval would...
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Anonymous
Jill Schoenfeld White

I am a semi pro genealogist who has been building trees at Ancestry since tree building began, and I also have basic understanding of the X and Y chromosomes and DNA through m...

Anonymous
Anon

Yes, I agree, that is horrible. I hope you can come to a resolution. This may be a long shot but can you talk to your doctor and see if there is a way to double check dna?I am...

#1262202
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In the last few years there is ALWAYS a glitch when I logon. It won't remember the changes, copy and paste, and generally very slow. For photo hints I have to click on it at least 4 times. Needs a total makeover. Needs upgrades such as sorting by birth location , date...
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#1261843
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I bought for my Mom using MY PERSONAL CREDIT CARD. My mom then lost her sight and had to cancel her internet usage. When I caught the LATEST automatic charge to MY PERSONAL CREDIT CARD, I called them (after repeatedly trying to cancel online). I was told my MOM had to...
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Anonymous
Anon

Call your bank and dispute the charges. If you have to, cancel the card but speak to your bank first and let them know everything.

1.3
I didn't like
  • Cancellation policy maze
#1258482
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I signed up for the "trial" period, immediately cancelled it. BUT, they continued billing me. I've been on hold for hours with them, when I could find a number that actually worked. Most recently I was on hold for over 45 minutes, when I told the woman who finally...
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1.0
I didn't like
  • Continued charges when i notified them to cancel
#1255600
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you cannot access past the very basic dna test, there are pages that are supposed to work to explore your dna but they do not work, do not waste your money on ancestry the site has been malfunctioning for a month and they aren't intrested in doing anything about it....
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Anonymous
PETER HAYWARD

CANT ACCESS DNA RESULTS TRIED PHONING THEM GOT NOWHERE PUT ON HOLD FOR EVER TOTALLY RUINED THE EXPERIENCE AS THIS WAS A GIFT I WANT A REFUND BUT THIS WONT HAPPEN DONT USE THIS...

1.0
I didn't like
  • Wont fix there broken site
#1255042
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after submitting a dna test kit and waiting for a month, I checked into the website to find that something had gone wrong and they needed another sample. I contacted customer service and spoke with a prepresentative who was at best confused. She asked if I had...
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Anonymous
Carrol W Crolley

finally found that screenshot would let me load pictures/etc to each ancestors page - ancestory make changes and now i'm told screenshot is not an "allowed" tool.... so sick o...

1.3
#1254196
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Ancestry - Cancell all subscriptions

I just like to cancel. I cant aford to pay that amount. BUDGET
5.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
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Value for money
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#1247280
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I learned nothing new about the family because all of the information was wrong. You could say I learned that my cousins by marriage were carless with the family history, searching for my Great-Great Grandfather. Why they would be interested I would never know. But...
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1.0
I didn't like
  • Research
#1247150
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