Ancestry
Reviews and Complaints
Not Happy
- Access to historical documents
- Interrupted service on the app
Preferred solution: Free DNA data kit
User's recommendation: Watch Passwords and login issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerANCESTRY.COM EMAILS FLOODING MY INBOX
HELLO:
I RECEIVED YOUR DNA KIT AS A CHRISTMAS PRESENT. NOT WANTING TO OFFEND MY COMPANION, I COMPLIED AND SET UP AN ACCOUNT TO TRACK THE KITS PROGRESS AND RECEIVE THE DNA INFORMATION ONCE THE PROCESS IS COMPLETE.
I WAS 4TH GENERATION LDS UNTIL I GOT TIRED OF FEELING LESS THAN BECAUSE OF THE SCRIPTURES AS WELL AS TRYING TO AVOID THE PEDOPHILES IN THE CHURCH DURING MY YOUNGER YEARS.
I AM ASKING THAT YOU TAKE MY EMAIL ADDRESS OFF OF YOUR LISTS WHICH ARE TRYING TO CONSTANTLY SELL ME ADDITIONAL PRODUCTS.
I DON'T WANT A FAMILY TREE, AND I AM JUST CURIOUS AS TO HOW ACCURATE YOUR RESULTS WILL BE.
I KNOW WHO I AM, AND BECAUSE OF MY INDIGENOUS ANCESTRY, WHICH BY THE WAY, THE CHURCH LOOKS DOWN UPON AND SAYS I AM IN NEED OF SALVATION FROM MY WICKED LAMENITE WAYS, I AM PRETTY MUCH RELATED TO THE ENTIRE DAMN RESERVATION BACK HOME.
IF YOU REALLY MUST KNOW JUST HOW MUCH OF MY GENEALOGY IS COMPLETE, SIMPLY FIND ME ON FAMILYSEARCH.ORG AND YOU WILL SEE ALL OF THE CONTRIBUTIONS I HAVE MADE TO THAT TREE THERE AND HOW MUCH WORK HAS BEEN DONE BY MY LDS ANCESTORS, ETC.
I AM ONLY CONCERNED ABOUT THE RESULTS OF THE DNA TEST, WHICH SOMEONE ELSE PAID FOR. OTHER THAN THAT, YOU CAN TAKE THE REST OF IT AND SELL IT TO SOMEONE ELSE.
THANK YOU IN ADVANCE FOR YOUR KIND ATTENTION TO THIS MATTER.
- It may help people find out where they came from
- I worry about data being misused by the lds church
Preferred solution: I WOULD LIKE THEM TO STOP FLOODING MY INBOX WITH OFFERS THAT ARE IRRELEVANT TO ME.
User's recommendation: THINK TWICE BEFORE SUBMITTING YOUR DNA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Watch for these hidden charges!
Company fixed the issue and I have been provided with apology. Complained to Customer Service agent via chat (since no phone numbers are provided).They agreed - on an exceptional basis(?) - to refund me the money they inappropriately embezzled.Will not use nor recommend this company.
Preferred solution: Full refund
User's recommendation: Double check ordering process
Trying to cancel for three months!
User's recommendation: Always use a prepaid card For subscriptions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Prague, Hlavni Mesto PrahaUnreceived results for second kit
User's recommendation: does not communicate well, is not solving issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible help
Preferred solution: Proper information for mailing my kit from outside the USA
User's recommendation: Find a more respopnsive and thus responsible service
I am unable to obtain my matches because of the new security option
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service after activation
- Yet to be determined
- Customer service
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesComplete disregard for your personal information and data
I created an account with Ancestry many years ago to help find a father I've never met. I tried to log in recently but could not remember my password.
Despite numerous attempts, Ancestry would not recognise my email address and provided no contact to follow it up further.
Desperately, I tried to contact them through a website called 'Pissed Consumer' who, after trying on my behalf, responded with this:
"We are sorry to bring the bad news to you.
Looks like Ancestry received but decided not to read and act upon your message."
Absolutely disgusting.
Do not be fooled by their feel-good marketing and advertising. Ancestry does not care about you or your family.
Veda
User's recommendation: DO NOT SHARE YOUR PERSONAL INFORMATION WITH ANCESTRY
Being ignored
User's recommendation: Good question.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Tske money ehen not athirized
Preferred solution: Full refund
User's recommendation: Dont sign up
ERROR ON MY DNA TESTING
- Finding my family member mean the world to me
Preferred solution: Deliver product or service ordered
User's recommendation: Find out the Facts! Not Knowing who I belong to is a Horrible feeling
Information on my great grandfather =two names for him
Hello. I am trying to resolve what is going on with my great grand father Henry M Schoen.
There are two names for him without explanation or are they two different people?
The life event are the same but the man named Ephraim Walter Shane has many more children than Henry Schoen who has only one.
I went to the NYPL yesterday to try to get to the bottom of this and have not been successful.
I have also tried to get this cleared up using other sites and have not bee successful there either.
Thank you ! Also I am trying to figure out if he actually had Indian blood or was adopted and his wife P.S i found contact info on "Pissed Customer" but am not one and did not want to join.
Lost all family tree data
User's recommendation: Be very careful. It seems like there are issues with the apps and passwords which can be very confusing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alachua, FloridaFeatures not working
User's recommendation: I called three days ago and spoke with a CSR, who stated the problem was on their end and they are working on it; however, still cannot open my messages, of which there are now 20, or resize profile pictures. I am more than annoyed, but if I call back most likely will not be able to hold my tongue and then be the one who is in the wrong. They should have CSRs who speak clear English because the conversation was extremely difficult and I've done transcription for 25 years and am very adept with heavy accents, but I had to ask this rep to repeat himself multiple times.
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