Product: Ancestry Subscription Clear all filters (13 of 13 reviews match)
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Some how Ancestry has deleted it. It was a private tree with a lot of history and photos of my family in England. I have lost a lot of research, time and work creating it. I am not sure if Ancestry could find it at this point to re-establish it. Ancestry is slow in...
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Anonymous
Chris

I do not work for Ancestry but I use it a lot. I am currently not loving them either but I would like to help you find your tree. On your main page click 'trees'. If you don't...

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Ancestry Subscription
#1098805
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After a couple phone calls to Ancestry where I waited on hold forever with nobody answering, the web site not giving me the option to cancel my account (as the help page said I could), I just cancelled my credit card as the only way to get rid of the monthly charge....
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1.0
Product
Ancestry Subscription
I didn't like
  • Could not cancel my subscription
#1096073
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Ancestry doing beta testing with live data has disabled FTM2014 synching. FTM2017 Beta version unlinks trees and fails to correctly link sources, then propagates the error during data synch or unlinks the trees inhibitin futre synching. FTM has been farmed out to...
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1.5
Product
Ancestry Subscription
I liked
  • International records
  • Product and service when they worked
  • Fact that this was a wonderful hobby
I didn't like
  • Loss of functionality of working product for inferior product
  • Classic version option removed
  • Customer service
#1048612
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Ancestry - Please cancel my subscription

#1112398
Writing to say I wish to cancel My subscription. Thank you Edwin Margarit.
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When I noted that Ancestry.com automatically billed my credit card twice ($19.99 x 2), I called customer service and politely explained the situation. She said she believed me, but it is the policy of Ancestry.com NOT to refund customer's money so there was nothing...
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1.1
Product
Ancestry Subscription
I didn't like
  • Policy no refund no matter what
#1005716
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I had originally purchased the Ancestry DNA kit, but did not subscribe to their monthly service, which they claim I had. To my dismay, I only noticed that I had been charged for it since MAY this October. Even though Ancestry only agreed to reimburse me the latest...
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Ancestry Sunnyside, New York
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Ancestry Subscription
#937602
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Now to get help you have to send it to Ancestry support, and be a member!!!!!, log on.......blah, blah, blah. It is the Mormon's. Money grabbers. And us Find A grave contributors who volunteer our health, expenses, and time to create, edit, add pictures to...
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Anonymous
Anonymous

That is not true. Anyone can be a member of Find a Grave and it is FREE. Edits are easy to submit and the majority of active members are wonderful people to work with. I have ...

Anonymous
Anonymous

You submit errors to edit@findagrave.com or to support@findagrave.com not directly to Ancestry. The return email you get may have ancestry in it but you are dealing with Find ...

Product
Ancestry Subscription
I liked
  • Find a grave effectiveness
I didn't like
  • Ancestry lack of response and poor site quality
#840328
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So I called to cancel and get a refund and they said they can only refund for 2 months. Boy, what a windfall for them! I'm sure I'm not the only fool who doesn't go over expenses every month with a fine tooth comb so Ancestry (and other monthly subscription sites)...
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rollo2016
rollo2016

This is how we learn financial responsibility. Unless you pay for everything with a charge or debit card, it is really no great effort to look at what you are paying each mont...

3.0
Ancestry Ashville, Alabama
Product
Ancestry Subscription
#830964
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Ancestry - Won't stop sending emails
I am getting quite annoyed that Ancestry.ca keeps sending me emails when I have unsubscribed from ALL of them. Every time I get one now they will get a reply and will be contacted by me until it stops. They have a link at the bottom of the email to click to remove...
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Anonymous
TG2

I never gave Ancestry.com my email address. I never created an account, and have never really visited the site.I suspect a family member gave my email address to them, but An...

Anonymous
Anonymous

DITTO! I have even had to wait on hold for 45 minutes to get through to someone who assured me my membership would be cancelled and I still get emails because they trick you w...

1.0
Product
Ancestry Subscription
I didn't like
  • Emails
#829984
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I am very dissatisfied in my encounter with this site. As per ancestry.com's own refund policy, I attempted to cancel my overpriced subscription. As you might have guessed by now, they did not honor their promise to refund my money; surprise, surprise! Also, what...
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Product
Ancestry Subscription
#689169
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I cancelled my subscription immediately after being billed for an additional month. I was informed no refunds are issued and the service would remain active for the month. I let it go but then I was again billed the next month. I called to inform them I had...
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Anonymous
Cato Howard

I did not know until I signed up that my subscription would continue automatically unless cancelled. It is difficult to unsubscribe.

gardenofsandy
gardenofsandy

I have been a subscriber since 2004. I have cancelled twice in the last week. My subscription doesn't end until March 1. If they pull this on me I will get a new credit card ...

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Ancestry Subscription
#684913
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