Product: Ancestry Genealogy Record Clear all filters (28 of 28 reviews match)
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Ancestry - Disappointed and ripped off

1.0
Details
I have tried to print my family tree and get directed to eBay. I tried contacting ancestry.com support and was given a run around with out results leading me to print my family tree. I had my DNA done by another company and they sent me a nice hard copy of their findings. For the money I spent I received nothing and a difficult system to lead me to printing my family tree I spent a lot of time putting together. I wouldn’t recommend ancestry.com and feel I wasted my money.
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Review
#1558815 Review #1558815 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Reason of review
Not as described/ advertised

Ancestry - COULD NOT LOCATE MY FAMILY !

1.0
Details
Ancestry - COULD NOT LOCATE MY FAMILY !
MY FAMILY IS FROM SPAIN-I had their names, Date of birth,where they where born, ,etc.. THEY NEVER FOUND WHEN AND WHERE THEY ENTERED THE USA- NO SHIP MANIFEST-NOTHING--I HAD TO ENTER WHAT I KNEW-I HAD THEIR NAMES, DATE OF BIRTH, WHERE THEY BORN, SPOUSES NAMES, CHILDREN ;S NAMES, ETC., ANCESTORY.COM COULD NOT LOCATE MY FAMILY-THEY HAD NO RECORD OF MY FAMILY ONLY THE INFORMATION I FURNISHED THEM !! I WASTED SO MUCH PRECIOUS TIME AND MONEY TO NO AVAIL!! THEY DID NOT FURNISH ME ANY THINGONLY WHAT I FURNISHED THEM WITH !! ALREADY KNEW !! AS TO WHEN AND HOW THEY ARRIVED FROM SPAIN TO THE USA ?? I DEFINTELY DO NOT RECOMMEND ANCESTERY.COM !! PHOTO OF MY MATERNAL GRANDMOTHER.
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Review
#1548477 Review #1548477 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Cons
  • Could not locate my family with the info i furnished
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
I WAS a casual user of Ancestry.Com's Family Tree Maker until recently when I tried to connect. I kept getting ERROR messages telling me MY Firewall was blocking the connection. I performed all the normal troubleshooting steps. I checked my Firewall ( NO PROBLEM ) just...
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Review
#1529728 Review #1529728 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Reason of review
Software, Customer Service are BAD !!!
Tags
  • dishonest

Ancestry - Raw data upload

Zip upload unsuccessful. When I click button select file nothing happens.
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Review
#1516602 Review #1516602 is a subjective opinion of poster.
Service
Ancestry Genealogy Record

Ancestry - Access to military informtion

1.7
Details
I used to have access to the actual records underlying service and draft information for those registered or serving in the civil war, WWI, and WWII. Now, all of a sudden, I can't see them unless I pay more and subscribe to their military bundle. There was no notification that the terms of my service had changed, and that I no longer had access to information I had access to before. This kind of heavy handed changes in terms of service and service itself is, unfortunately, typical of this corporation. Want to complain about it? Forget it. Their "Contact Us" page has no email contact information, unless your communication will earn them more money.
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Review
#1474224 Review #1474224 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Pros
  • Ability to agregate my material in one place
Cons
  • Changing access to databases based on bundling changes
Reason of review
Pricing issue
Loss
$50
Preferred solution
Let the company propose a solution

Ancestry - Photoes being put into people account not apoproiate

histreasure1 is putting in roses and dish of rice pudding phone picyures od marrage and some bizzard death photo that is destroying the historical ness of my account there trash and I wish you would ask her to remove becaue I would be upset if I was a dish of rice pudden and my family member trun out to be the same just look at the photes on her front page of her account and you will see. it makes this ancestry look like a joke thank you Barbara Archie
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Review
#1460152 Review #1460152 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Reason of review
photoes make ANCESTRY LOOK LIKE A JOKE FROM HISTREASURE1 ACCOUNT GOING INTO MY MOTHERS ACCOUNTU
Preferred solution
HAVE PHOTOES REMOVE IF NOT ORIGIONAL PEOPLE OR GRAVEL GETT ANCESTRY HISTORICAL LOOKING
1.0
Details
One day it became inaccessable, when i contacted Ancestry. i was told there were privacy issues with my file, and i had not responded to their email so they shut it down. The email was an old account. I requested access so i could edit the files and was blown off....
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Review
#1364814 Review #1364814 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Reason of review
Access/ activation issues

Ancestry - RIP off

1.6
Details
I have done a lot of my own geneology an research. Ancestory gave me very little information. Waste of time and money.
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Review
#1297396 Review #1297396 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Reason of review
Bad quality
1.0
Details
Mom and I did research to prove the findings were wrong. My Grandmother knew her own father, my Great-Great Grandfather. She passed the information to Mom and I. With this information being wrong on so many websites including Ancestry, Family history was so much fun!...
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Review
#1247150 Review #1247150 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Cons
  • Research
Reason of review
No help at all.
Preferred solution
Only people related by blood can put in the information.

Contact Ancestry Customer Service

Website:
www.ancestry.com
Mailing Address:
1300 West Traverse Parkway 52-55 Sir John Rogersons Quay, Dublin 2, Ireland
Lehi, Utah 84043
United States
Phone:
(801) 705-7000
All Ancestry Contacts

Ancestry Reviews

  1. 118 reviews
  2. 35 reviews
  3. 10 reviews
  4. 7 reviews
  5. 3 reviews
Ancestry reviews
I sent some basic family history to Ancestry. Subsequent access to their site showed that they confused my parents with my grandparents. This has resulted in receiving several years of endless e-mails about families with which I have no connection and NONE about...
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Review
#1243267 Review #1243267 is a subjective opinion of poster.
Service
Ancestry Genealogy Record
Reason of review
Not as described/ advertised