Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Ancestry destroys information I add about people connected to my deceased family member who was adopted as a child. After spending hours at the site on more than one occasion, putting together documentation showing the connections to the adoptive family, it disappeared every time.

This never happens with the birth family information. Ancestry hid profiles from me so that I was unable to merge them. It even created some new empty profiles and destroyed completed ones. It stacked wives of an adoptive father in the wrong order and made it impossible to change the order, even if I deleted them and began experimenting with all possible entry orders.

There is no way to visibly connect the adopted person to her adoptive past while keeping her connected to her birth parents whose names we know. More than one child or sibling may be added, but adding extra parents takes more than extra effort. Following their instructions creates a situation similar to Craigslist ghosting. If you search for a particular file, you may find it, but it really is not posted for public access, and worse yet, the substantive information has been removed.

They do not want members making copies of what members have paid to copy. The standard copies are so small, they cannot be read; a 1 page size of (usually) small print cut to 1/6 of the page with the rest of the paper wasted. When enlarging the images, they get cut off, even though they are only taking up half of a sheet of paper. It takes at least two sheets of paper to create something legible out of a one sheet quantity of information.

This destroys the appearance of copies of historical documents and voids almost any value of using these copies to document anything whatsoever, even for a personal home file. Often, bouncing back to copy the next page in a sequence means being sent back to the first page and having to page forward one page at a time through tens to hundreds of pages to find where the printing process left off. My $400 subscription is ***. I will take what I can for now, and create my own tree elsewhere.

Regarding posting adoptions, plural marriages, step families, surrogate parents, and other non-traditional families, Ancestries non-verbal response translates to a great big "***! GET NORMAL OR GET OUT!" as indicated by their force-field program which rejects or complicates non-traditional information. It is not that hard to create a program to include this information, but their agenda is to have members build trees based only on full blood relationships. They simply discriminate.

They pretend to support non-traditional families with search clues and taking money for DNA matching to find relatives, but their Big Brother control tells a different story. New message subjects for their message boards must be reviewed and approved before they are allowed to be posted. These subjects are always rejected with no explanation, not even a reply, if the subject is about building a non-traditional tree, or even a branch. Ancestry blocks and censors communication to keep members from expressing the truth, and to keep members from uniting to seek improvements and fairness.

Ancestry forces people to subscribe to a revolving membership in order to buy their service, even to use their free trials. Then one has to cancel at exactly the right time in order to cancel. The only way around this is to have someone buy you a membership as a gift. Gifts are typically not revolving memberships, but their most expensive, highest level membership is not available by gift.

It is reserved for revolving memberships. Since when does any company not allow someone to buy their most expensive service as a gift? Ancestry reserves theirs to seek even more money through revolving memberships, only. Ancestry pretends to do thorough USA census searches for paid members at their site, but, as of right now, they do not include orphanage census reports.

Instead, their orphanage census reports appear on some adoption research sites (identified by their logo on the reports). Whether that may be for a tax right off, or they rent those out, I have no idea. Ancestry wants to own all the information and wants their members to provide them more.

Ancestry wants members to rent their information online and to be perpetually hindered in gathering information so they will continue their revolving memberships. Ancestry sucks!

Review about: Ancestry World Explorer Subscription.

Reason of review: Bad quality.

Monetary Loss: $400.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
You May Also Like