Product: Ancestry Customer Care Clear all filters (0 of 16 reviews match)
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Ancestry does not provide any support or mediation if someone is discreating, dishonoring or defiling your genealogy work. There is a Ancestry member who has changed my mother's name on his site but uses her picture, has me listed as dead with an incorrect name, and...
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1.4
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Ancestry Customer Care
I didn't like
  • Its all in my write up
#1346758
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Ancestry - Not pissed at all, had questions

30 min wait.....will call another day.
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Ancestry Customer Care
#1163142
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Ancestry - No help from support team

Rang having probs with reg my email n p/w. Spend 10 min talking to support team in America. We communicated 10min he couldnt/didnt make any solution told me to ring back hour phone switch ove to Ireland. ***k just want to get my bloody 15 letter activation code.
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Ancestry Customer Care
#1144327
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Try to contact anyone at Ancestry about cancelling second test kit, nobody available from phone, nor a way online to cancel before their reply states "your order is on its way".....wth???? Ancestry.com is fast taking the order so they can collect a 25 dollar fee, but...
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1.0
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Ancestry Customer Care
I didn't like
  • Cancellation policy as it was not available anywhere
  • Customer service
#1137622
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Ancestry - Customer Care Review

*** customer service and longest wait I have ever had 5 plus hours - you people should be ashamed. {{Redacted}} Understand.
1.0
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Ancestry Customer Care
#1137521
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Recently the uploads to ancestry are not appearing. Customer service reads scripts and so all I get is check that your trees are made public rather then private. They said they would report this issue after they also could not find my trees after a supervisor got...
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1.0
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Ancestry Customer Care
#1120772
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I don't think I've ever - in my entire life - dealt with a dumber group of people out there in timbuktu, utah!!!Their IT dept leads the pack in stupidity. Their customer service dept has very friendly people on their end who smother you with platitudes about how they...
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1.0
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Ancestry Customer Care
I didn't like
  • Lies from your customer service and executive offices
#1118614
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Ancestry - Unauthorized Charges & Cannot Refund Because They Cannot Find Information On Me
99 another unauthorized charge from Ancestry so contact them again once again cannot find my information mean while I have told them I have never used their services that is why they cannot locate my information. Call bank get the ARN # call back provide it & they...
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Ancestry Customer Care
I didn't like
  • Took money without authorization i have never used them
#1118434
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Call for appointment setup for ancestry,com research

Caller was rude, brusque and condescending in telling me I didn’t know what I wanted in resesrch. When asked about what could be an example of a goal, he would not offer one. He said I should know. When I told him family reasons why I thought my research would not be a challenge, he didn’t understand the terms ancestry.com used.
3.0
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Ancestry Customer Care
#1109890
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Ancestry - Maiden names

Im paying I am paying monthly subcription, for something I' m not getting answer to. Cant find ancestots correct maiden name. Call ancestry support, spoke woth different employees their, they could'nt help me. I' m going to cancel, been posting, and calling about same subject for years, no results.
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Ancestry Customer Care
#1104941
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