Two of my cousins have set aFB page up of our Ancestry I Recieved an invitation to join which I thought was great seeing old photos of my Dad and ancestors the only thing is my niece came across a conversation further down the page how they were talking about my Mum...Read more
You don't like my password which is the one I started with several years ago. I used to access my account without bothering to enter my password or name. Now you refuse access. This should be illegal. I have the McBeth and Moon and Danielson families already accessed...Read more
ITS BEEN 13 MONTHS OF silence. wrote corporate headquarters " ombudsman HELP " NO ANSWER . WROTE CORPORATE AGAIN corp relations nothing !! i'm 77 , probably die b4 results . and if some1 from ancest allows firstname.lastname@example.org if there is a plus my wife got hers dog...Read more
Short Review on October 29, 2016
I have unsubscribed from this company companies emails at least five times. I still get an email from them every *** day. What is wrong with these people?? Let consumers unsubscribe, it is infuriating!
Short Review on October 08, 2016
Ancestry charged my credit card over and over and over again. And now won't return my money to me.
Ancestry Free Trial Review
After trying twice with the 14 day free trial, i am confused! If you are attempting to lure new customers, wouldn't you want to provide at least one small tidbit of verifiable information? DUH
Short Review on September 06, 2016
I have hit unsubscribe from all emails on the past 15 emails I have got and I am still getting *** emails! Ancestry STOP sending me emails. You have to abide to my right to opt out.
Your Ancestry Case 00155616 Has Been Closed Without Resolution Also see Case #00105654 AND Incident: 160713-000003 Waiting, waiting... since this time last year. My case has been opened, then closed 2 times now. Never any resolution, hours in the phone ***, to be told,...Read more
Please stop shipping kits using UPS and USPS together... Ordered kit as a gift on December 12th, shipped on 14th, stuck in transfer to USPS since the 16th. I called Ancestry, UPS, USPS, runaround from everyone… had to wait for 15 business days to pass so I would get a...Read more
I'm having trouble with Ancestry/DNA. Received the kit, but am unable to agree to Ancestry.com regulations. So I cannot sign on to get my DNA results having prepaid to receive the kit. I'm out $100. Their system is bad, too regulated, and they have no business...Read more
same story - my cancellation got "lost" - so they continue to pull $$ out of my paypal - this is the business model of all shady companies - get in, and then don't send any notifications so they can "fly under the radar" and continue to pull money from you.....a...Read more
lotsa ads, no info on pre-use habits of ingestion, $25/kit non-refunded & % of fees also NOT refunded... so-called 'support' people had few answers, just scripted canned responses, after asking the same question 3 times! when a so-called supe came on the line - after...Read more
I don't think I have ever been as pissed off as I am at this company. The software is insanely user unfriendly. The website is super focused on getting more money from you and, even as you spend more money for supposedly more access to its database, the information is...Read more
so the whole "free trial" is not free. In order to cancel you must first subscribe (the lowest fee is $20). I did not find anything useful on here about my family tree or history. I tried to call customer support a few times and ended up on hold for over 10 min each...Read more
Do you have something to say about Ancestry? What happened? What can we help you with?