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AncestryDNA did my DNA for me and the results were total *** I know my family has an Indian (Native American) line in it because my great-greatmother was a full-blooded Cree Indian from Canada and my Fathers whole line comes from Eastern Canada. But Ancestry makes no...
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Anonymous
Anon

I don't trust any place where you have to send your dna. Who knows if it is being tested correctly and also, how do they really know from where your family comes.Most of it is...

Anonymous
PlanetEarthMixed

hope you can get some better results. I find in many cases people have found things don't come out like they supposed they should. There have been known cases were the old Vik...

#1246067
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Ancestry - I am so...disappointed..

Have to 'genderize' every ancester that is added. Don't seem to understand Men & Women genders..! Will Not be renewing. Will Not be giving positive recommendations to this DNA ancestry site. Very suspicious practices.
#1245776
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I received your letter and I really am not pissed, I am just trying to understand. I am in the process of moving and will return to you at a later date to redo the test. That was a possible solution and I will use it. If I have that much Brit in me they must have run...
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#1245512
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Ancestry - Constant issues with Technical DIfficulties
Ancestry - Constant issues with Technical DIfficulties
Every day there are issues with this site. They find new ways to tick their customers off. After days of receiving "you have no hints" when there were over 1500 and having to refresh to bring them up; days of page not available, try again later or refresh, and a couple...
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Anonymous
Anonymous

We are currently unable to find the tree you are trying to access. We may be experiencing technical difficulties, or it is possible that the tree owner has removed this tree.S...

1.0
I liked
  • When the site worked
I didn't like
  • Technical issues every single day
#1245486
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I have been working almost continuously for 4 months building my family tree. This morning I opened ancestry.com and the entire tree with over 3,000 people in it is gone. There is no way to contact Ancestry.com--no phone number and nothing on the "contact" menus like a...
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Anonymous
Lester

There was a way to obtain a hard copy by printing (screen captures according to your post) even though it was somewhat inconvenient. Therefore, it is entirely your own fault t...

1.8
I liked
  • Access to historical documents
I didn't like
  • No way to contact the company
  • I lost 4 months of data
#1245101
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Ancestry - 4 months, 2 DNA kits and no answers

I bought my husband an ancestry DNA kit for Christmas. He’s adopted and has always been curious about his lineage. We submitted a kit on New Years. Got DAILY emails trying to sell us more stuff. After 2 months, they emailed that the kit was contaminated and has us order a second kit. Now 2 months later and still no results. But, he still gets DAILY emails to sell him services.
1.7
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money
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#1244486
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After signing up and testing out the search for the data that I required I tried to cancel the free trial. The process to do this this appears to be a sham, the online button immediately jumps to a notice “ that is could take a while, at some point another comment pops...
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#1243546
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I sent some basic family history to Ancestry. Subsequent access to their site showed that they confused my parents with my grandparents. This has resulted in receiving several years of endless e-mails about families with which I have no connection and NONE about...
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#1243267
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Seems as if every time ancestry contacts me by email, ostensibly to give me specific information on new relatives gained from my DNA analysis, they direct me to a page whose purpose is just to sell more DNA kits. Makes me very distrustful of anything they're doing. In...
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#1242318
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There is no Consumer relations at Ancestry.

Happening now. Need someone to respond. We are going to cancel the order. No on line or phone or chat. Nada!
#1241275
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