Ancestry
Reviews and Complaints
Ancestry.com ..did I get scammed?
I purchased and got the results from the ancestry.com DNA testing. The results showed that I have cousins with the last name of Rivard.
My last name is Rivard. The problem is that I was ADOPTED and my birth name is Davidson not Rivard and if the DNA testing traces your DNA to your genetic relatives what is the possibility that I have a genetic link to an adopted name! I think I got scammed!!! :-(..
I have contacted them and was told someone would get back to me. I was Never contacted back from them!! I am so disappointed after paying $99 for this SCAM!!
Find a creditable DNA testing service... :-(
Preferred solution: Full refund
The blue stuff just never went down
OH yeah! On August 8 I requested my kit from AncestryDNA -- which I received much sooner than I thought I would.
I followed all the instructions correctly, but the *** blue solution did not go all the way down. About 1/4 of it still remained (it's still there). Spent another week trying to find a human and/or correct email address to tell them about it. Said I wanted a refund.
Well, they talked me into getting a replacement offer ("free") instead. In one of their emails they admitted that, yes, on very "rare" occasions the blue stuff doesn't go down. Rare? So why did I get another dud?
Three hours ago, I followed all the instructions once again with this second try. The blue *** didn't go down on this one either. WHY? I did speak to a gal on the phone a little while ago, who suggested maybe I could loosen the top just a bit to get some air in, and then tighten it again.
Which I did. No luck. She offered to send me a third kit (!) and suggested I get somebody to "help" me with the *** thing. Why "help"?
What's so hard about following the instructions to this piece of garbage? Well, anyway, after talking back 'n forth (and holding on while she checked with supervisors a few times) she said she'd send me a partial refund.
Whew! I'm just not meant to do it, I guess.
Genetic Communities
Very disappointed in AncestryDNA
Preferred solution: I contacted the company and it will not refund any portion of this test. I simply want to let others know about the likelihood of their being disappointed in results if they rely on the advertisements of AncestryDNA.
Please cancel my subscription
Should have used 23 and me. Ancestry sucks
Ancestry-complete scam
Preferred solution: I know they wont refund money so I will try and find legitamate dna tester
LONG wait times
I had a simple question I wanted to ask Ancestry about something they sent me, so I had to search for their phone number this morning and finally something I could use (their customer service number is not prominent on their website if there at all). I was on hold for 22 minutes without speaking to a single human voice, at which point I finally hung up.
Most of us have better things to do with our time than spend time holding for a company that obviously doesn't care about our feedback anyway. This was to check out something that one of their purported partners has sent to me, asking me for information.
I just wanted to see if that was legit but couldn't get a person on the phone. THAT...is terrible service.
DNA notice
Promises Promises
Credit card scam
AncestryDNA wants me to refer to friends - no way!
I will never refer Ancestry to a friend. I bought a kit for each of my family members - 6 in total - and we were all disappointed!
I sent a survey response to which no one replied. Such a scam. Shame on you, Ancestry.com! All of my family members are Cajun in some percentage or other, depending on how far we are from my grandparents, but Ancestry rates that as Great Britain.
So ridiculous. Cajuns are French Arcadians who left France generations ago and immigrated to what is now Nova Scotia/St. Lawrence area of Canada.
When the British settled in Canada they kicked the Arcadians out and they had to find new homes in Louisiana - the nearest French colony. Yes, AncestryDNA mentions this when you click very deep into their analysis, but I am not British nor do I have Great Britain in my ancestry!
Unable to reliably synch Ancestry tree updates
The outage to customers continues, The arrogance of the development team to block users of their only viable product is beyond belief Month after month the beta product continues to be tested to the detriment of McKieve and ancestry.com customers.
Interrupting normal service to test a problematic beta program
- Variety of records available
- When they had a responsive customer service
- Product and service when they worked
- Loss off a month of updates
- Loss of functionality of working product for inferior product
- Customer service
Preferred solution: Separate beta testing and support the program that used to work
Scam
I know for a fact that I am half Native American. My Grandfather was paid by the US Government $13,000 during the Great Depression for being Native American.
My second Great Grandmother was full blood Cherokee & was driven to Oklahoma with her tribe. I even know the number the Government issued the tribe. She was 8 years old. Her parents were driving the wagon while she walked with other children.
Her parents wagon got stuck in the Mississippi river. The soldiers did not want to pull it out so they shot her parents and left it in a the river, orphaning my Grandmother. She I was sent on a stage coach that was transporting Abraham Lincoln to be adopted by a white family. Ancestry states that I was mostly Scandinavian.
It says I have 0 Indian.
I believe they are just searching your last name to see where the name came from. Received email of results 5217.
Preferred solution: Let the company propose a solution
Don't buy DNA test
- Prev
- 1
- ...
- 24
- 25
- 26
- 27
- 28
- ...
- 35
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Please remove my complaint. I see it's not as awful as some of these others.
I had ordered a kit when it was on discount, just for the heck of it. Why only a small portion of the stuff went down, I'll never know. But again, please remove the complaint.
Others have been "burned" a lot more than I was. Thanks