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I am highly dissapointed with AncestryDNA. It says 6-8 weeks for processing and report summary. However after speaking with their customer service and a supervisor, I find out that 6-8 weeks is after it goes into the Lab Processing. Because when it arrives it states...
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Anonymous
M83

I have been waiting since the beginning of January (this is the start of the 10th week) for my DNA results -- I have attempted to contact them by email and get a return email ...

1.1
I didn't like
  • Lack of customer service
  • Results are not as advertised
#910616
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HOW DARE THEY TELL ME I HAVE TO CALL THEM TO GET THEM TO STOP SENDING ME EMAILS? FORGET CALLING THE FTC OR THE FCC. WE CONSUMERS ARE ON OUR OWN. I CALLED ANCESTRY.COM AND WAITED 20 MINUTES TO GET THEM TO PICK UP. BECAUSE I HAD HIT THE OPTION TO CANCEL SERVICES THEY...
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1.0
I didn't like
  • 20 minute phone wait
  • Attitude of the staff
#901491
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i just did the free trial i signed up for the 1 time 34.99 extra family seach or whatever,and thought i quit,canceled,i even called and cancelled,at least i had thought,but now i see ive been charged $34.99 repeatedly and ive never been back there since the first...
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Anonymous
TJ

Yep! Same thing has happened to me and I am out $176!!! They denied receiving my cancellation of trial subscription and then suddenly I get a second subscription which I had...

#894124
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I went to print a pedigree format of my family tree for one of my mother's cousins. When printing the tree, it lists only what it has room to print in the box. It printed name, birth and death dates and "USA" because it did not have enough space to list the city,...
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1.2
#889816
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My Issues with Ancestry continue. Makiev now administrates service to FTM2014.1 and I continue to use Ancestry till the end of the year and then I plan to use another desktop software. I have written Ancestry off as a total loss. Ancestry wait time is more then 45...
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1.4
I didn't like
  • Ftm-ancestry never worked
#889066
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Ancestry Family Tree Service Free Trial Review

Ancestry charge and stole $105.30 the first week when they signed me up for a free trial
#888383
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I sent my DNA and money to Ancestry.com They advertise that you are going to find out a lot of exciting information- NOT TRUE. They send me only one fact: I am 96% from an Eastern European group. (and not from others). I already knew that, it is obvious. I wanted to...
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Anonymous
Sharee100

Try gedmatch.com. You can use the results from Ancestry.com and it doesn't cost you anything. Here you can see how you match other people and on what chromosomes. And they are...

1.0
I liked
  • Advertised idea
I didn't like
  • Results are not as advertised
  • 20 minute phone wait
  • No corect email address and reply
#883102
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I have never signed up for Ancestry.com, but at one point took advantage of a free trial of several days duration which required me to give them my email address. Since then, they have bombarded me with ads in my inbox, and no matter how many time I unsubscribe, they...
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Anonymous
Anonymous

I have the same issue

Dimondale, Michigan
#882979
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Short Review on July 08, 2016

I knew ancestry.com was a scam when I signed up for the "free" trial. They pinged my credit card for the full year subscription rate and since I used a card with low funds available, my free trial was denied.
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Value for money
Website
#879339
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I have been a Ancestry subscriber since Dec. of 2003.The older version was so much user friendly. This new version that was forced on us stinks. An individual ancestor use to have photos attached to pertaining to that individual. That does not exist anymore. There is a...
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Anonymous
Anonymous

They call it 'improvements' but all they do is mess about with format, which is more confusing and time wasting.

I didn't like
  • Poor programing changes
  • New format
#877742
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