Ancestry
Reviews and Complaints
You are stealing
- Terrible customer service i have canceled the account
Preferred solution: Full refund
Too many glitches and the company is run by cowards
Every week one of the features wouldn't work or you can't access your trees. The DNA is a joke and it continually changes.
Unless I was switched at birth the DNA does not resemble how it should actually layout. Seeing as I am the spitting image of my mother and siblings I think it's fair to say that I remain unswitched at birth.
Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering.
Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry.Com.
After 10 years of this nonsense the final kick in the rear to get off their subpar services is when I saw that they had pulled their ads from conservative sites in deference to the liberal outrage manufacturing machines. Good riddance Ancestry!
- That they are a subpar service that kowtows to bullies
Preferred solution: Let the company propose a solution
Continues to lose photos and data
Elimination of Customer Service
Choose Any Other DNA Company
I had a friend coming to visit so we ordered kits to take when she arrived. To make sure they would be here I paid $37.90 in express shipping for 2 kits to make sure they arrived on time.
I received a confirming email that they would be here, then a second email they would arrive in 10-11 days (too late). Twice I replied to that email asking them to confirm express shipping. no reply either time. When they didn't arrive as scheduled I called and was advised they were shown as in my city and out for delivery - for 2 days.
They escalated the case. That person said they could only log into UPS website but could not provide any additional information. I asked what she could do and she read me every box on the UPS screen. I advised that didn't help so she read the same boxes again.
I asked if she could contact UPS and find out what is going on and that if they are in my city I would go pick them up. She advised she could not make outgoing calls. I suggested to her that she should provide me with the US tracking and phone numbers so I could call. UPS was able to confirm the package is lost.
They have a tracer and won't resolve for 8 days. I asked them to at least let Ancestry know the package was lost so I could be refunded. I called Ancestry back the next day to make sure UPS had time to document the package was lost. I advised Ancestry I wanted a refund on the shipping.
Ancestry says they have no control over the shipping company. I agree, but since they contracted the shipping and paid they shipping it is up to them to get that back from UPS, UPS is not refunding it to me. She had to refer it to a supervisor and Ancestry cannot refund the shipping. I suggested she discount the cost of my kit to offset half of the shipping to meet me halfway.
Again they cannot do that. So I advised I would be cancelling the order and expecting a full refund and that I would go on no less than 6 sites to write a poor review. After all of that, she asked me to hold the line to take their survey. I asked if she was kidding because I would not give a good review.
She said that was fine they are required to ask which means she was more concerned with them listening to her call and scoring her on asking the customer to provide a review than actually providing customer service.
Overall, Ancestry is supposed to have the best database if you want to find relatives - but it is not free (she did offer me a free month which I did not want). Other sites are less expensive, faster turnaround time to get your results and in some areas you can pick up the kits locally. Other sites also send information about your genetic health markers in addition to your heritage. I am trying them out today.
I recommend everyone choose one of the others.
I found a great website that does a comparison of various DNA companies. I cannot put the link in a review but do a quick search and see what the others have to offer - more for less with service!
Elizabeth C
- Horrible customer service most expensive no health
Preferred solution: Full refund
Hint research
Access to military informtion
- Ability to agregate my material in one place
- Changing access to databases based on bundling changes
Preferred solution: Let the company propose a solution
I AM NOT HAPPY WITH THIER CONFIDENCE
Raw data upload
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spokane, WashingtonDNA test scam for Asians
Preferred solution: Full refund
Does Ancestry have my DNA or not?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mississauga, OntarioGood starting point
Please be advised that this review has been attributed to the wrong username. It has been difficult for me to make a change to my username but I am the person who actually wrote the review, and I stand by it. C.C.
Unable to access dna page for two weeks now
Preferred solution: Deliver product or service ordered
Can’t register my kit
Resolved: Got worse over the past 5 years
Eventually resolved the issue.
Spend minutes virtually every night waiting for connection to hints until it comes back with having issues at present please bare with us while we sort the problem out.
Load of crap the problem can be sorted by spending some of the money they take on the infrastructure of their set up to cope with high demand instead of pizzing people off until they stop paying and leave for one of the competitors. They should learn that bad press costs you money and customers walk away, extremely narrow minded and crap PR
- Getting extremely unsatisfactory
Preferred solution: Price reduction
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Set up 2 ancestry accounts one for me one for my husband purchased 2 dna kits thru aarp basically got 2 for price of one anyhew got my results and now cannot log into husbsands account tried to change password link won't work not happy if I cannot get logged on to check status I WILL be going thru my credit card to get money back