Anonymous
map-marker Antelope, California

10 years 16000 people plus

i cant open any census reports that really sucks after what i paid for the last 10 years and ill make sure that everyone knows that
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Olga m Ehh

COULD NOT LOCATE MY FAMILY !

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Ancestry - COULD NOT LOCATE MY FAMILY !
MY FAMILY IS FROM SPAIN-I had their names, Date of birth,where they where born, ,etc.. THEY NEVER FOUND WHEN AND WHERE THEY ENTERED THE USA- NO SHIP MANIFEST-NOTHING--I HAD TO ENTER WHAT I KNEW-I HAD THEIR NAMES, DATE OF BIRTH, WHERE THEY BORN, SPOUSES NAMES, CHILDREN ;S NAMES, ETC., ANCESTORY.COM COULD NOT LOCATE MY FAMILY-THEY HAD NO RECORD OF MY FAMILY ONLY THE INFORMATION I FURNISHED THEM !! I WASTED SO MUCH PRECIOUS TIME AND MONEY TO NO AVAIL!! THEY DID NOT FURNISH ME ANY THINGONLY WHAT I FURNISHED THEM WITH !! ALREADY KNEW !! AS TO WHEN AND HOW THEY ARRIVED FROM SPAIN TO THE USA ?? I DEFINTELY DO NOT RECOMMEND ANCESTERY.COM !! PHOTO OF MY MATERNAL GRANDMOTHER.
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Loss:
$100
Cons:
  • Could not locate my family with the info i furnished
Reason of review:
Poor customer service

Preferred solution: Full refund

Brian J Fwf

My expired credit card

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Wife was in an accident a couple of years ago that lead her to be disabled, caused financial problems so I contacted you guys to cancel my subscription. I just found out that ancestry was billing an expired credit card I have been paying off because I had to down size and budget.

The card I had on file I wanted to know if you could remove it from your files as well. Brian Jones email bjones4158@***.com

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Loss:
$650
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

1 comment
Machele Imf

I am somewhat confused. You say they are charging an expired card and you just discovered this.

I assume you are saying that even tho your card is expired, the card issuer is allowing the charge(s) to go over to your new card. This happens. You need to contact the card issuer and find out why they would allow this to happen. You might also change your verification of each monthly statement to something like, say monthly?

That way, any bad charges will be found by you quickly. The card issuers send you a monthly statement for a reason.

To just pay without verifying all charges for that month are valid is sloppy and costly. But, find out why the card company is allowing what they did.

Dixon Spp

Disappointed and ripped off

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I have tried to print my family tree and get directed to eBay. I tried contacting ancestry.com support and was given a run around with out results leading me to print my family tree. I had my DNA done by another company and they sent me a nice hard copy of their findings. For the money I spent I received nothing and a difficult system to lead me to printing my family tree I spent a lot of time putting together. I wouldn’t recommend ancestry.com and feel I wasted my money.
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Reason of review:
Not as described/ advertised
2 comments
Guest

Some one has combined my tree with theirs and when I complained about it ancestry.com said that was impossible. I sent them screenshots of my documents with codes listed underneath that transfer the information some where else.

Guest
reply icon Replying to comment of Guest-1804314

I think you should find out if you have been hacked.

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Anonymous
map-marker Southfield, Michigan

Question

What right does Ancestry have to call a gentleman, along with each of his grown children, to notify them that he possibly has a daughter from a brief relationship while in the war in Vietnam 55 years ago. That information was none of those childrens' business! This has totally upset a wonderful family!
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Anonymous
map-marker Prince George, British Columbia

Unnsubscribe to ancestry.ca

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Could not find my account Via old or new email address
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Elkridge, Maryland

Ethnicity Estimates Uncertainty Level Astounding

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My ethnicity estimate results from the DNA test registered a range of 0% (meaning there may not be any of that particular ethnicity;) on all but 2 of the several ethnicities listed. Be sure to read the fine print explanation of your results on the page with the region map.) There is a ruler and if you have a range that begins at "0%" you might not have any of that category as far as the company is concerned (or you could have up to the maximum they give you on the high end.) Unbelievable.
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Paula C Mfp

Changing results.

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My results came back 60% Italian with some Slovenia about 30%. This is fairly accurate to what I already knew about my history. We have an in-depth family geological tree that traces back to columbus’ time. So my update now says 19% Italian and 45% Russian? None of my low probabilities ever mentioned Russian! And this is utterly impossible. Some huge mix up somewhere. I called them but no one really has an answer. I’m very disappointed and want my money back. We have always used our heritage as a tool for our children to understand our backgrounds and I get updated info that cannot possibly be even close to correct. A small percentage change maybe; but not a 360 degree flip....
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2 comments
Guest

Made my Italian ancestry disappear after dna update. Paternal grandfather from Italy so can’t understand that.

How does dna disappear ? Also said I was German and I’m not.

Guest
reply icon Replying to comment of Guest-1738035

I really like ancestry.com, at least they don't have the SHOUTHING genealogist match, who also bully and shout at everyone who they think are wrong, and that they ( so self-righteous) are the only right ones because they are some kind of ridiculous, superior genealogist for the site ( LIKE ON FAMILY SEARCH) and who also like to change everyones century's old genealogy history because they do not have proof of some centuries old genealogy work! whoooa!

It really creeps me out with some of these unstable, yelling, loudmouth genealogy people, who think they are all know and continually change old family records.

Some of these people need to get some serious help for their twisted attitudes and get a life as well.... Just saying!

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Anonymous
map-marker Clearwater, Florida

Harrassment

I have been harassed by another member on the message boards at Ancestry. She uses obscene, profane and vulgar language and submits FAKE information about MY family. I have reported her over and over and over and yet, I am the one reprimanded by Ancestry for trying to defend myself from her. Ancestry just wants the $$$$ and does not care what happens once someone is a member. They need to protect their members from abuse.
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Reason of review:
Poor customer service

Preferred solution: cancel her subscription

2 comments
Guest

I'm wondering why some people are destroying old genealogy and falsifying records... It's getting weird with many genealogies.

Guest
reply icon Replying to comment of Guest-2059763

Two words: Deep State:

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Quincie Alf

Can not register

It has our email number in my wifes fathers name and will not let us regisiter. We live in Mexico and can not make 800 calls so please call us at 971 313 **** and get our account straightened out!! Thank you
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Pros:
  • Services
Cons:
  • Horrible customer service most expensive no health
Reason of review:
can not register

Preferred solution: Let the company propose a solution

Kati S Dco
map-marker Casper, Wyoming

PEOPLE NOT DEAD!!!!!!!!!!!!!!!!!!!

How can they get away with reporting that someone is dead and just put a little notice like this These facts were pulled from a record by a computer and may not be accurate. I have 2 people that I know of. One is my brothers son. Am I suppose to call him and tell his son may be dead???????? The other one is a cousin that is on facebook and very alive. Should I text her and tell her she is dead????????????
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1 comment
Guest

No. If you know they are living you can change the info so that it may lead to other hints. I believe.

Anonymous
map-marker Elma, New York

Poor Business for all Departments

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I have been trying to contact someone for 2 days now to answer 2 questions I have for a business. I have been put on hold for 15-20 mins and have been given about 8 different numbers to Corporate including their Media Relations Dept. They just lost a big business account. I have always been told it starts at the top well this business certainly does. They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers.
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Anonymous
map-marker Lake Jackson, Texas

Won't leave you alone

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I had test run. I now get multiple sales pitches a day from them!!!! I've blocked and tried to stop them. Unsuccessfully. I TOTALLY regret ever getting mixed up with them. Don't do this unless you really feel the need to have some entity email you several times a day forever!
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Bob R Djj

Family Tree Maker .. No Internet Connection ! ????

I WAS a casual user of Ancestry.Com's Family Tree Maker until recently when I tried to connect. I kept getting ERROR messages telling me MY Firewall was blocking the connection. I performed all the normal troubleshooting steps. I checked my Firewall ( NO PROBLEM ) just to make sure, I reset my Firewall. I reset it several times. I uninstalled FTM and reinstalled and tried to connect. " NO INTERNET CONNECTION " again ! Now as a retired Telecomm, Computer, Network, Hardware, Software Field Engineer, this issue can be Most Troubling. I checked my Server ( It was connected ) checked my other computers ( they were connected ) checked my Tablets ( they had connections ). So the trouble WAS NOT my connection, my Firewall, nor my Hardware. I called Ancestry Support to find out why my software wasn't finding a connection.

Do you think I could get a straight answer ? ...... NOT ON YOUR LIFE !!!

Not ONCE did Ancestry ever notify me that they had STOPPED all connections through the Family Tree Maker program.

One thing I have discovered over the past 40 years is YOU CANNOT TRUST THE MORMONS !!!! They are as crooked as they come and are some of the SNEAKIEST THIEVES out there.

They will smile and talk nicely to your face, meanwhile shoving the shiv in your back.

I'm through with Ancestry.com !!!!

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Reason of review:
Software, Customer Service are BAD !!!
Anonymous

Ancestry took over freepages rootsweb

Where is the rootsweb freepages websites now. Is it still online under a different name?

Why cant I get into it. 1000s of people made these websites in good faith to help others with tracing their family historys, it took some people many years to do them. Where are these websites now. What sort of scam is this.

Is it all about getting money off unsuspecting hard working people.

Rootsweb dosent exsist now " WHY" Anyone who is trying to find out whats going on is told THEY ARE NOT LOGGING ON, or that there is somethin WRONG WITH THE ROOTSWEB SITE. Almost every genealogy site has been taken over by you people not just rootsweb.

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Reason of review:
Dishonesty
13 comments
Guest

There DNA estimates are *** No sense in explainiing. I guess paper trails mean nothing. Don't call the hot line-there all robots Im caNCELLING

Guest

I"m also more than upset on how the greedy ancestry business took over ALL of the good free genealogy search sites! Why was that allowed by Rootsweb and others?

What a shame.

I guess when genealogy research became more popular and grew- ancestry wanted to take over all of them and became filthy rich....what a shame. ~Rose R.

Guest

I agree it's awful now. AWFUL!!!! WHERE did our research go????

Guest

My cousin and I worked for a decade to create a rich, comprehensive family history with documents, oral history, hundreds of photos and links. It was available to everyone and people wrote to us for years.

Gone and never to return? Ancestry is incompetent. Or greedy bastards.

Or both. Beyond Pissed.

Guest
reply icon Replying to comment of Guest-1539640

THANK YOU FOR THE INPUT. THERE IS NO REASON NOW FOR ME TO WAIST MY MONEY ON SOMETHING THAT LOOKS AND SOUNDS VERY DISORGANIZED.

Guest

I started doing my genealogy because I wanted to ha e an insight to my ancestry. I cannot afford to pay a subscription fee, so I rely on the free sites.

I am highly upset that I am now going to place my research on hold..

Shame on you ancestry. Not everyone can afford to pay.

Guest

So many wonderful serious genealogist spent hours organizing their info to share with others for free. It seems to me it must be some kind of plagerism if ancestry takes this info to now charge and make money for themselves.

What a rip off.Over the years I have found great information about my ancestors on rootsweb. It is all but gone now into ancestry outer space!

Guest

There was so much information on Rootsweb and now nothing. I was able about 6 weeks ago to access some information from Rootsweb but then it disappeared within about a week.I want to access some of the information that people posted on Rootsweb as it sure is not on Ancestry.com

Guest

It was announced in December, 2017 that Rootsweb suffered a databreach (i.e. they website was hacked and the names and email addresses of 300,000 were learned) and has been offline since, while they attempt to bring everything back online in stages, but only after ensuring the issue does not happen again for each area of the web site.

Guest
reply icon Replying to comment of Guest-1470512

Fake news!

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