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I started working on my ancestry back in 2000. I have worked on it, on and off since then. I use the information on ancestry.com and printed out their free genealogy chart. But I have never subscribed to any genealogy websites I made a promise to myself and my family...
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#1144643
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I received my DNA results. It was 84% European Jewish and 7% something else. That equals 91%. Where is my 16% from? I could have told them this. They covered almost all of Europe. This covered Germany, Poland, Russia, and other small counties in that area. This is a...
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#1141680
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I ordered a DNA testing kit on Sunday..Recieved two emails stating I had purchased two kits...I did nor order two...Tried to email and cancel one but email was returned..Tried for two days to contact them but was unsuccessful because of heavy phone lines...Today I...
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Anonymous
RAHUL CHAUDHARY

You wrote wrong about dalal surname. Fix itoccupational name for a broker, from Arabic dallal ‘auctioneer’.Please remove this line Early.Otherwise,Hardest action will be taken...

1.0
#1138480
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Ancestry - No help from support team

Ancestry
#1144327
Rang having probs with reg my email n p/w. Spend 10 min talking to support team in America. We communicated 10min he couldnt/didnt make any solution told me to ring back hour phone switch ove to Ireland. ***k just want to get my bloody 15 letter activation code.
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Ancestry - They fob u off and are lazy. Does not help customers.

Ancestry
#1144316
He was in america told me to ring back in hour cause this line goes to ireland. I just want to get the activation code. My ph has been blocked cant get thru. Shameful.
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Ancestry - ***

Ancestry
#1144309
All they want is your checking account information for a membership...waste of time!!! Ripoff
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Ancestry - Customer Care Review

Ancestry
#1137521
1.0
Details
*** customer service and longest wait I have ever had 5 plus hours - you people should be ashamed. {{Redacted}} Understand.
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Additional Fees
Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Turnaround Time
Value for money
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Website
It has been frustrating today just to do something like a simple census searchs on the Ancestry site. I am not a novice by any means. I decided to test the issue after one too many dead end searches recently. I searched the census for several people, in places and at...
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#1137851
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Placed first order online, was told kit would be delivered within 7-10 days. Two days later, After seeing a notice on facebook, it looked like order was not placed, so my wife hits the order button again...mistake. Try to contact anyone at Ancestry about cancelling...
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1.0
I didn't like
  • Cancellation policy as it was not available anywhere
  • Customer service
#1137622
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What a challenge as a paid subscriber to Ancestry. It is almost impossible to find any reference to contacts. They have an advertised "chat" capability, however, seems no one is there to communicate. If you call their support telephone, prepare to be placed on hold....
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#1132210
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I'm trying to save a document to my local machine. That should not be that difficult. It should not take hours of searching online for a solution. I should be able to hit the darned "Save to your computer" button and, you know, save to my computer. But NOOooooo.... I...
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4.2
I liked
  • Being able to find family stuff
I didn't like
  • Not being able to save to my local machine
#1129717
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I purchased an Ancestry DNA kit as a gift for a friend. My friend received Ancestry's analysis of her family background. Her mother is Dutch. There was no mention at all of Dutch or similar background in the analysis. I sent an email to Ancestry stating the info they...
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1.0
I didn't like
  • Faulty info provided to customer by ancestry
#1126061
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After spitting and waiting about 5 or 6 weeks and being barraged with requests to make a "free family tree while I wait", I received my Ancestry.com results. Since I didn't give them a "free family tree" to work from, I assume they do not really test your DNA because...
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#1124154
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Contact Ancestry

Mailing Address:
Ancestry.com Inc.
360 W 4800 N
Provo, Utah 84604-5675
United States
Phone:
(800) 262-3787
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I put my account on hold for awhile and just looked at the tree---they deleted tons of names from my tree! What the ***!!? That was hours and hours and hours of painstaking research and work. I have been a member on and off for years now....every once in a while I let...
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1.3
I didn't like
  • Must pay for access to newspapers and they deleted info
#1121527
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