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Ordered a DNA kit fir my father. The results we received were pathetic. The only information he got was a map showing where his ancestors were from. We already knew this info. My sister used 23 and me and received a wealth of information about haplogroups as well as...
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2.7
#1116394
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I was so excited to do ancestrydna. I've always known I was mixed European, but wanted a more precise breakdown. My mother was born in the Netherlands and my father's parents were born in Poland and Russia. We do have Jewish blood, but I do not consider that an...
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3.5
I liked
  • Thought of having a breakdown of my mixed ancestry
I didn't like
  • No breakdown of my so called jewish european ancestry
#1100165
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After not being on my Family Tree for a few weeks, I attempted to open one of my Trees. It was no longer on my list of Family Trees. Some how Ancestry has deleted it. It was a private tree with a lot of history and photos of my family in England. I have lost a lot of...
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Anonymous
Chris

I do not work for Ancestry but I use it a lot. I am currently not loving them either but I would like to help you find your tree. On your main page click 'trees'. If you don't...

#1098805
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Ancestry - Payment taken for nothing

Ancestry
#1116036
I signed up for the one month free trial, I found absolutely nothing about my family I didn't already know. So I cancelled my subscription then got charged for a monthly subscription which I no longer had (I have the cancellation email) rang and asked for a refund but they still refuse me a refund how do I get my money back
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Ancestry - Please cancel my subscription

Ancestry
#1112398
Writing to say I wish to cancel My subscription. Thank you Edwin Margarit.
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Call for appointment setup for ancestry,com research

Ancestry
#1109890
2.9
Details
Caller was rude, brusque and condescending in telling me I didn’t know what I wanted in resesrch. When asked about what could be an example of a goal, he would not offer one. He said I should know. When I told him family reasons why I thought my research would not be a challenge, he didn’t understand the terms ancestry.com used.
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Advertised vs Delivered
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Ancestry DNA

Ancestry
#1108742
1.0
Details
Both sides of my family have Indian heritages, I met some of them. My DNA shows 0 percent, upload DNA to other websites, shows I have it. Call and Chat with Ancestry, I was told, it probaly got lost in the testing site. If I want to be tested again, Ill have to paid. Really. My family members shows percentage
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
I am outraged by poor customer service, and lack of proper management of their DNA promotion. I have been a member for two years (paying nearly $22 per month for my membership) and this past January I paid for a DNA profile (My father paid actually as a gift to me. He...
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1.4
I liked
  • Receiving the hints
I didn't like
  • Awful company policies and customer service
#1096960
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After a couple phone calls to Ancestry where I waited on hold forever with nobody answering, the web site not giving me the option to cancel my account (as the help page said I could), I just cancelled my credit card as the only way to get rid of the monthly charge....
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1.0
I didn't like
  • Could not cancel my subscription
#1096073
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OH yeah! On August 8 I requested my kit from AncestryDNA -- which I received much sooner than I thought I would. I followed all the instructions correctly, but the *** blue solution did not go all the way down. About 1/4 of it still remained (it's still there). Spent...
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Anonymous
kitsy

Please remove my complaint. I see it's not as awful as some of these others. I had ordered a kit when it was on discount, just for the heck of it. Why only a small portion ...

#1094554
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took my money and dna and six months later no results. they won't give me my money back or produce results. The should be shut down they are just ripping people off. The said they asked the lab what is going on and the lab has not responded to 6 requests for answers....
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1.0
I didn't like
  • Took money with no dna results
  • That they wont produce results
#1092283
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Their is no way that my mother and father heritage do not run thru my blood, and no I was not adopted. My grandmother was French, on my father side, and grandfather was half Indian and his mother full blooded Indian on mother side, not a percentage of neither one. I...
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Anonymous
MHawk

Hi!Ancestry's Indian DNA is South American, not North American, a fact they don't share with customers! Ancestry used to lump Native American DNA with Asian. Now they just exc...

1.8
#1091709
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don't waste your hard earned cash for DNA results. the advertising claims to give very SPECIFIC results as to where your bloodline comes from. they did not tell me anything helpful. then they want $99 for every 6 months of investigating & if you don't keep on paying,...
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1.0
I didn't like
  • Service
#1089638
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Ancestry destroys information I add about people connected to my deceased family member who was adopted as a child. After spending hours at the site on more than one occasion, putting together documentation showing the connections to the adoptive family, it disappeared...
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1.0
#1087352
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