Ancestry
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Ancestry Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ancestry has 1.7 star rating based on 257 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Ancestry to a friend or colleague.
- Rating Distribution
Pros: Old version, Fact that this was a wonderful hobby, This used to be a wonderful hobby.
Cons: Customer service, New format, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ancestry has 1.7 star rating based on 257 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Ancestry to a friend or colleague.
- Rating Distribution
Pros: Old version, Fact that this was a wonderful hobby, This used to be a wonderful hobby.
Cons: Customer service, New format, Service.Recent recommendations regarding this business are as follows: "Do not Use This Service", "Always use a prepaid card For subscriptions", "Don’t buy, they will continue to charge you after you cancel", "Don’t do it!", "Watch Passwords and login issues".
Most users ask Ancestry for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ancestry Reviews
"Not Happy"
Too many problems with accessing on the app.Updating passwords and emails seem to cause issues. Plus the aggravation of trying the help functions. User's...
"Free Trial Cancel Charges"
Would have given this zero if possible. Signed up for the free 14 day trial. Cancelled 2 days before the end. Today I received a renewal fee of $35. I went...
Hudson, New Hampshire
Free Trial Cancel Charges
Would have given this zero if possible. Signed up for the free 14 day trial.
Cancelled 2 days before the end. Today I received a renewal fee of $35. I went back in and went through the cancel process again, this time they charge $25 to cancel. Spent time with their customer service since I did not receive any type of cancel confirmation either time.
They say they never got the original cancel, said that the one today did got through even though I did not get an email. The agent resent the email from a different email address which I did get. Then disconnected with a note that if I did cancel the first time I would have gotten the email. Beware, this is $60 in charges for a service that was cancelled twice.
First time dealing with anything like this company or customer service. I am cancelling my credit card as well to make sure no more charges go though, not trusting them.
User's recommendation: Do not Use This Service
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Overpriced Garbage
- Software doesnt work
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Test processing error
Company fixed the issue and I have been provided with full refund. I don't know if a person finally read one of my many emails sent or if through this site, action was taken in less than 24 hours. I received an email from Ancestry this morning advising me I was receiving a full refund for both the test and subscription.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I still have not received my DNA kit
- Tests that actually work
- Tests never sent to my home
Preferred solution: Another new kit
User's recommendation: Don’t do it!
LOVE LOVE LOVE
- Loved it
User's recommendation: Please get your DNA Test you will not be disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m having trouble navigating around website for every time I try to add or search on family tree there’s a fee to pay and I already paid $99 ….what do I get for that?
- Poor navigation for family tree
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problems with iPhone app
Hello, just having continued problems while using the app on my iPhone. Ive tried turning my phone off for a bit, and made sure I had the latest version downloaded Ill be editing something and it just shuts off and Im back to my phone menu screen.
Its very frustrating as information isnt saved. So I get kicked off and I lose all the stuff I was trying to add. $22/month is a lot to pay for an app that works so poorly.
Also, the search results dont seem to be sorted / presented in any sort of order I can figure out (alphabet, DOB, location by alphabet, etc) it STINKS that you cannot sort search results by DOB, DOD, location etc. I fully understand that I can toggle with my search to filter the matches I am shown, but I cant sort the matches.
It kills me inside. Also the AI needs sooo much improvement, it shows the same search results 5 times in a row and tells you I found 5 results. No, you found the same result 5 times.
Please make it easier / possible to correct records with errors like these. The amount of times the AI has misrecognized letters due to a slight printing error that doesnt even make a human eye hesitate makes me wonder how many results Ive missed due to AI not recognizing when words are a name or when theyre a misprint or an ink blot or two words etc.
Also the amount of free work I am paying to do on this site, dont think it goes unnoticed.
- User friendly and easy to get started
- Ai is faulty and subscription price is very expensive
Preferred solution: Price reduction
User's recommendation: Use it short-term only
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pelham, Alabama
Charged after cancelling
User's recommendation: Don’t buy, they will continue to charge you after you cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor / non-existent Customer Service
- Good app
- Poor customer service
Preferred solution: Access to my account
User's recommendation: Once you get your DNA results and create your ancestry tree print all and never come back to Ancestry. They obviously don't care about their customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DNA matches suddenly will not load
Preferred solution: Get the site to work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Locating my results
Preferred solution: My DNA kit I paid 108$
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Lack of info
Preferred solution: Full refund
User's recommendation: Just don’t do it, it’s not worth it. I did this because I know nothing about my family but there’s nothing ancestry told me that I didn’t already know due to lack of information. If I’m looking for my family, I obviously don’t know all the specific details or I wouldn’t be looking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: DNA results are taking longer than expected
Company fixed the issue and I have been provided with apology. DNA results finally showed up
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charges
- Big data base
- Steal your money by charging you to leave the subscription
- Try to convert your dead relatives
Preferred solution: Full refund
User's recommendation: Do not sign up with Ancestry.com. Use some other company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Format Issue
Not Happy
- Access to historical documents
- Interrupted service on the app
Preferred solution: Free DNA data kit
User's recommendation: Watch Passwords and login issues
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